Medical Billing & Collections Specialist HYBRID
US-FL-Orlando
careers
Req #: 26035
Type: Perm Full-Time (AF)
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Overview: Join a Leader in Home Healthcare At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Responsibilities: Summary We are seeking a dedicated Medical Billing & Collections Specialist for our Billing Center. In this position you will be responsible for the collection of all Billing Center Accounts Receivables. Essential Duties and Responsibilities * Contacts payer, patient or store as appropriate * Documents all collections activity in IMBS patient collections notes and on the collections daily work sheet and sends completed sheet to Collections Supervisor * Documents work performed/action taken on AR Aging Report and/or Over/Under Report * Process all Payer appeal requests within the time frame required by the Payer * Processes all approved adjustments * Processes doctor and insurance changes * Processes Financial Assistance applications * Processes Hospice/Nursing Home Delivery Tickets * Processes rejections and denials to determine if the claim needs to be refiled or submitted for an appeal with the payer * Reviews amounts on the over/under report * Reviews patient information in IMBS to determine why the claim is unpaid, if an adjustment is valid and whether additional approval is required * Sorts and logs incoming correspondence * Performs other duties as assigned Qualifications: Employment is contingent on * Background investigation (company-wide) * Drug screen (when applicable for the position) * Valid driver's license in state of residence with a clean driving record (when applicable for the position) Education and/or Experience * High school diploma or GED equivalent * One to three years of related prior work experience in a team-oriented environment * Experience in medical field and administrative record management * Strong customer service background Skills, Knowledge and Abilities * Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner * Helpful, knowledgeable and polite while maintaining a positive attitude * Interpret a variety of instructions in a variety of communication mediums * Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME) * Knowledge of insurance policies and requirements * Knowledge of medical billing practices and of billing reimbursement * Maintain confidentiality and practice discretion and caution when handling sensitive information * Multi-task along with attention to detail * Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division * Self-motivation, organized, time-management and deductive problem solving skills * Work independently and as part of a team Physical Demands * Requires sitting, walking, standing, talking or listening * Requires close vision to small print on computer and or paperwork Machines, Equipment and Technical Abilities * Email transmission and communication * High data entry speed on a 10-key computer and calculator is desired * Internet navigation and research * Microsoft applications including but not limited to Word, Excel, etc. * Office equipment; fax machine, copier, printer, phone and computer
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