Medical Assistant Trainee-Pathways - Urgent Care Dubuque
US-IA-Dubuque
careers
Req #: 179434
Type: Full Time Benefits
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Overview: UnityPoint Clinic Medical Assistant - Trainee Pathways - Dubuque Urgent Care Full Time Benefits The Career Pathways MA Trainee position provides participants an opportunity to pursue the education and training to become certified as a Medical Assistant through a recognized Career Pathways Academic Provider. Responsibilities: Training and Expectations * Attend and participate in classroom (online or in person) and on the job hours (shadowing or clinicals). * Maintain good standing in all course work. * Follow all program policies and procedures. * Sign a Pathways Employee Agreement committing to work for UnityPoint Health as a Medical Assistant. * Maintain all eligibility requirements to participate for the duration of the program. Clinical Excellence/Patient Care * Assist provider and other clinical staff with obtaining basic vital information preparing patient for examination, treatment, and minor surgical procedures. * Demonstrates competence in the clinical skills necessary to carry out assigned job duties. * May be required to draw and collect blood and other samples from patients and prepare specimens for laboratory analysis. * Administer ordered vaccines. * Schedule referrals for patients with specialist or outpatient as requested by the provider. * Complete appropriate forms or requisitions needed for referrals or lab testing, including appropriate CPT/ICD-9 coding. * Responsible for tracking system for follow-up appointments related to office visits, laboratory tests and procedures to regularly follow patients monitoring disease status. * Provide appropriate and timely documentation in the patient's electronic health record using standardized workflows and processes. Development and Patient Education * Answer questions and provide teaching to patients and family members. * Thoroughly understand testing (lab and procedures) values and relationship to patient status with accountability to take next steps, as appropriate to scope and licensure. * Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization's intranet site * Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations. * Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests. * Perform other duties as requested Qualifications: Education: HS Diploma or equivalent Experience: Must be 18 years of age (or 17 with requirements) 6 months of experience in a direct patient facing role OR prior experience as an Experience Specialist or similar role in the healthcare setting, OR successful completion of a healthcare certification (Phlebotomy, EMT, or CNA)
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