Overview:
Bring your outstanding customer service and expertise and make a difference at Novant.
The Materials Management Customer Liaison will serve as a critical partner between internal and external customers and the Supply Chain team. They will play an essential role in ensuring smooth communication and service delivery.
Why Join Novant Health?
Full-Time Benefits: Enjoy valuable benefits designed to support your physical health and mental well-being.
Impactful Role: The work you do makes a difference. Come be a part of a team that creates a safe and positive experience when patients and families need it most.
Consistent Scheduling: Steady, non-contracted work and a reliable schedule allows for a better work-life balance.
Supportive Team: Join a mission-driven environment that values service excellence and collaboration.
Growth Opportunity: Continue to learn, improve, and/or grow your leadership skills for advancement opportunities.
Inclusive Culture: Thrive in a workplace that celebrates diversity and fosters belonging
Responsibilities:
Why You Belong Here:
At Novant Health, belonging is fundamental to our mission. We believe every team member's unique talents strengthen our ability to provide outstanding care. We encourage applicants from all backgrounds to apply and help us deliver remarkable experiences to our community.
You are bringing excellent customer service and strong communication skills to help make the customer experience better and support efforts to run Supply Chain operations more smoothly.
Key Responsibilities:
* Be the main contact for questions or help related to Supply Chain from both inside and outside the organization.
* Help customers place orders, check product availability, and answer general Supply Chain questions.
* Keep track of customer issues and service requests, and make sure they are documented clearly and handled on time.
* Gather and share useful data and trends with Supply Chain leaders to help improve services.
* Work closely with customers and team members to improve communication and fix any issues in our systems or processes.
* Check and manage several shared email inboxes, making sure all messages are handled quickly and correctly.
* Create service tickets and send them to the right teams to get resolved.
* Take on special projects or tasks given by leaders, as needed.
Previous experience in a healthcare setting is preferred but not required. Experience in Accounts Payable or Supply Chain is helpful, as is familiarity with ServiceNow and Infor systems.
Qualifications:
* Education: High School Diploma or GED, required.
* 2 Year associate degree or 4 Year Bachelor's Degree, preferred.
* Experience: Three years in customer service, required.
* Additional Required Skills:
* Working knowledge of medical products, terminology, and related requirements.
* Strong analytical skills to interpret and define internal and supplier performance metrics.
* Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
* Demonstrated excellence in customer service and responsiveness.
* Ability to build strong working relationships and collaborate effectively across all levels of the organization.
* Excellent verbal and written communication skills.
* Strong organizational and time management skills.
* Team-oriented with a proactive and solution-focused mindset.
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