Marketplace Supervisor-Full Time

				Overview:

To supervise, motivate and coordinate daily cafe store operations in a professional, courteous and service-driven manner.  Support, train and lead store staff to success by enforcing 5 star service standards, suggestive up-selling, in depth product knowledge, creative merchandising, working as a team player, recognizing and acting on cafe related trends and assume financial responsibility for your outlet.

Responsibilities:

* Motivate and lead sales associates to achieve and exceed monthly sales goals/capture rate. 
* Lead the associate team. Observe and coach their 4 keys selling behaviors.  Lead by example through delivering great customer service using the 4 keys.  
* Implement selling strategy and product training techniques for all Sales Associates in order to achieve sales objectives.  Track conversion rates and daily goals. Implement contests and/or sales incentives on a monthly basis and recognize top performers.  Develop an enthusiastic approach to suggesting other shops and their merchandise as a cross marketing tool.
* Develop associate's visual merchandising skills by involving them in product displays and remerchandising. 
* Work with Cafe Director to plan trunk shows and special events. Attend resume meetings to capture maximum revenue from group business.  Show initiative with driving traffic/business from in-house guests.
* Partner with marketing/membership to relay all communication to guest, locals and members. Update information pertaining to cafe for weekly eblast, website and newsletters content.
* Drive sales by personal clienteling and coaching associates with their client books. 
* Implement weekly tasks and work assignments for each Sales Associates. Including S&P log, shipping orders, invoice log, and gift card sales.
* Run weekly inventory reports and communicate results with Director of Cafe. Also track trends, requests, best sellers and slow movers. Also manage defective or damaged merchandise and potential mark downs/aging.
* Assist Director of Cafe in recruiting and hiring new staff members. Take an active role in the interview process and yearly performance evaluations of staff.
* Partner with Cafe Director and corporate buyers to create and maintain adequate inventory levels for each season.  
* Assist in annual budget preparation with Director of Cafe by discussing staffing levels, merchandise assortment, store layout, store operations, revenue projections and opportunities.
* Hold staff to the highest standards of professional appearance/dress code, attendance, parking policy, phone etiquette and use of company equipment.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Bachelor's Degree preferred and three to five years related experience and/or training; or equivalent combination of education and experience.

Pay Rate: $24.50/hr

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
			

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Omni Hotels Management Corporation

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