Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Responsibilities:
Are you passionate about owning the end-to-end customer journey and driving real business impact?
Do you excel at building trusted relationships while identifying growth opportunities?
Are you motivated to work in a fast-paced, collaborative environment where customer success drives everything we do?
At SoftwareOne, Customer Success Managers play a critical role in delivering an exceptional customer experience. You will act as a trusted advisor and single point of contact, ensuring seamless delivery across the customer lifecycle (quote-to-collect) while driving adoption, retention, and growth.
* Own Customer Journey: Manage and coordinate end-to-end delivery (quote-to-collect), ensuring a seamless customer experience.
* Customer Relationship Management: Serve as the primary contact for customers and account managers, driving engagement and satisfaction.
* Drive Growth: Identify and support upsell, cross-sell, and renewal opportunities in collaboration with Sales and Services.
* Operational Excellence: Partner with back-office teams on quotation, onboarding, and service delivery processes.
* Customer Success & Adoption: Monitor customer health, adoption trends, and outcomes; proactively manage expectations and risks.
* Value Communication: Lead/participate in QBRs, providing insights on performance, opportunities, and future engagement.
Qualifications:
* Experience in Customer Success, Account Management, Sales, or Service Delivery within IT/technology environment.
* Domain Knowledge: Understanding of software licensing, IT services, and customer lifecycle processes (quote, order, onboarding, after-sales).
* Customer Focus: Proven ability to build strong relationships and deliver outstanding customer experience.
* Commercial Mindset: Ability to identify growth opportunities and contribute to account expansion.
* Ways of Working: Comfortable working in a matrix organization and collaborating cross-functionally.
* Core Skills: Strong communication, stakeholder management, problem-solving, and time management skills.
* Language: Fluent in English and local language.
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