Manager of Learning and Quality PRN
US-NJ-Camden
External Career Portal
Req #: 72207
Type: Per Diem
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Responsibilities: #LI Cooper University Health Care is the leading provider of comprehensive health services, medical education and clinical research in Southern New Jersey. The Patient Access Center, located in Camden, NJ, is a 65+ seat, and growing, Contact Center. Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management. Reporting to the Director, Learning & Quality, this function oversees both the training and quality programs to support the delivery of an exceptional experience to patients, customers, and physicians that contact the Access Center. The Manager incorporates Cooper's mission and values within both programs and evaluates performance to ensure procedures and expectations are followed. Combines knowledge of Healthcare with Contact Center performance management, quality, training and technical skill in order to define procedures and expectations, evaluate performance and ensure a high-level experience for both patients and employees. -CU1 Qualifications: Strong, management-level written and verbal communication skills is required; must be able to write and deliver presentations as required; must have a strong management presence for interactions with corporate leaders as well as ability to communicate effectively with supervisor and front-line team members. A motivated, decisive, self-starter and problem solver, with excellent time management and organizational skills - must be able to look toward the future. Bilingual skills are a plus.
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