Manager, Senior Risk Control Consultant

				Overview:

The Team Lead is responsible for overseeing a team of Risk Control professionals, ensuring the delivery of high-quality risk management services as well as conducting their own high quality field inspections and providing services. Team Lead will work closely with the Vice President of Risk Control and the Vice President of Client Experience to align team efforts with corporate risk and Risk Control program guidelines. 

Responsibilities:

Primary Duties

- Manage direction of Risk Control services for a defined area, while leading a team of Risk Control Consultants. Position is 80% field work and 20% management. 

- Conduct Risk Control surveys at client locations to identify potential hazards and risk factors for underwriting/risk selection. 

- Write technically detailed reports that assess risk and clearly articulate recommendations, guiding your team in delivering consistent, high-quality outputs. 

- Build and support productive relationships with underwriting and service teams, brokers/agents, claims, and clients, fostering a collaborative environment within your team. 

- Conduct research on class of business and unique exposures, providing mentorship to team members in technical analysis. 

- Analyze loss trends and identify opportunities for Risk Control products and services to reduce losses, guiding your team in presenting solutions to clients. 

- Maintain current knowledge of regulatory environments and emerging safety issues, educating your team and clients on their implications. 

- Ensure prompt, relevant communication with Home Office (HO) Risk Control, promoting teamwork and information sharing within your team. 

- Familiarize clients with Risk Control service tools, guiding your team in recommending appropriate products and services. 

- Oversee workload assessments within the team, ensuring alignment with business priorities and effective delegation of tasks. 

- Identify when to engage the expertise of others within the organization and facilitate those collaborations. 

Qualifications:

SKILLS NEEDED TO SUCCEED: 

Ability to Manage Others by showing:

* Effective communication skills 
* Empathy and emotional intelligence 
* Decisiveness and problem-solving capabilities
* Adaptability to change 
* Conflict resolution skills 
* Ability to inspire and motivate teams 
* Organizational and time management skills

- Be comfortable presenting to large accounts, agencies, and internal departments, while mentoring team members in effective presentation techniques. 

- Efficient in setting client appointments and guiding team members in client engagement strategies. 

- Simplify complex technical information for audiences with varying levels of technical knowledge, promoting clarity in team communications. 

- Influence risk to act on recommendations, fostering a culture of collaboration and buy-in. 

- Clearly express ideas, recommendations, and technical reports in writing. Ensure your team maintains exacting and professional standards of communication. 

- Utilize behavioral interviewing techniques to guide team interactions and client discussions. 

- Build credibility with internal and external customers, developing your team's capabilities in relationship management. 

TECHNICAL EXPERTISE

* Must have 2 years management experience.
* Must have 5 years' experience providing Risk Control services and risk management to all major P&C lines.
* Have 1+ years' experience handling/coordinating complex risks.
* Possesses a strong understanding of both Property & Casualty lines of coverage. 
* Advanced Loss Control Accreditations preferred but may be offset with work experience in Risk Control.
* College degree (4-year degree or higher) preferred in Safety & Health but may be offset by work experience in Risk Control. 
* Must be able to work remotely, and at times travel extensively.
* Ability to analyze loss information to identify root causes and develop loss sensitive recommendations.
* Provide input to underwriting to help leverage marketing opportunities (primarily related to prospective policyholders).
* Able to work autonomously with minimal supervision; continually assesses workload while considering business priorities; and directs own efforts accordingly.
* Understands self-limitations and knows when it is proper to escalate an issue to management, or to collaborate with others on technical questions/issues.

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