Manager - Salesforce
IN-WB-Kolkata
Hyland Software
Req #: 12268
Type: Regular Full Time
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Overview: Overview Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes, and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations. Currently we are looking for the position of Manager - IS Services Delivery (Salesforce) The Manager IS Services Delivery is responsible for leading a team of developers for new enhancements maintenance and production support within Salesforce and other integrated systems. In addition, the Manager is responsible for ensuring the team is delivering intuitive functional and supportable applications to enable Hyland Software employees partners and customers to complete business tasks efficiently. Responsibilities: * Work closely with internal business partners, managers and project managers to deliver on business needs. * Ensure application availability, quality of service and seek opportunities to reduce incidents * Serves as a key business/technical expert for business partners leveraging current and emerging technologies where appropriate. * Engages in highly complex business initiatives requiring design or integration of technical solutions across the business. * Anticipates and resolves problems systematically. Provides assistance and guidance to peers and subordinates. * Influence/negotiate with business customers. * Educates business/technical partners and leaders in areas of expertise. Able to develop and communicate to business leaders compelling rationale for positions using expert business knowledge. * Collaborate across other technology and infrastructure teams to provide seamless solutions. * Participates in planning sessions for highly complex or critical business/technical issues. * Provides recommendations on business and systems options, risks, cost/benefit analysis, and impact on cross-functional business goals and processes. * Anticipates customer needs and ensures that those needs are fully met through collaboration with the business areas. * Establishes and builds effective relationships with internal business customers and vendor partners. * Participates or consults in business planning sessions to improve business processes. * Provides ongoing/proactive performance feedback and prepares, delivers, and authorizes interim and annual performance review. * Develops staff through ongoing coaching and feedback, rewarding results, providing meaningful development plans, and invoking progressive discipline process when necessary. * Handles recruiting activities for staffing re, hires and terminates staff. Handles compensation process according to departmental guidelines and objectives. * Budget forecasting and accountability, outside services, and procurement. * Responsible for the overall deliverables of the team. Ensures direct reports deliver work product with highest quality and customer satisfaction. * Prioritizes and assigns work for team members. Ensures team members are appropriately trained and mentored to accomplish assigned work and leverage growth opportunities. * Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland's Information Systems Security Policy. Qualifications: * Bachelor degree in a business, IS/IT discipline, or equivalent experience in application development and technical service management environment * Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job * Excellent coaching skills * Excellent written and verbal communication skills * Highly organized and experience in multi-tasking * Ability to provide exceptional follow through and be customer-service driven * Advanced interpersonal skills * Exceptional understanding of confidentiality and discretion * Excellent technical aptitude Hyland's Offering We're proud of our culture and take employee engagement seriously. By listening to employees' feedback, we're able to provide meaningful benefits and programs to our workforce. * Learning & Development- development budget (used for certifications, conferences etc..), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning & Development department supporting our employees. * R&D focus - cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&D Education Services department to help you grow. * Work-life balance culture- flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust, and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office! * Well-being- private medical healthcare, life insurance, gym reimbursement, psychologist & dietician consultation, wellness manager care, constant wellbeing programs * Community Engagement- Volunteer time off (12h/year), Hylanders for Hylanders relief found, Mission fit giving, Dolars-for-doers matching gift programs. * Diversity & Inclusion- employee resource groups, inclusion benefits and policies * Niceties & Events- snacks and beverages, employee referral program, Christmas, birthday, baby gifts, constant incentives, and employee programs If you would like to join the company where honesty, integrity and fairness lie in the bottom of values, where people are truly passionate about technology and dedicated to their work - connect with us! We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, gender identity or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
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