Manager Retail Training
US-MO-St. Louis
Advantage Sales & Marketing
Req #: 438964
Type: Full Time
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Overview: Manager Retail Training At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Manager of Retail Training to be responsible for training and development directly supporting a client. The Manager, Retail Training will provide training targeted at field associates and assess the training needs of the team through surveys, interviews, focus groups, observation or consultation with managers, instructors or customer representatives. The successful candidate will present information using a variety of instructional techniques and formats such as role playing, simulations, exercises, group discussions, videos, and lectures. The Manager, Retail Training will also evaluate training materials prepared by specialists such as outlines, text, and handouts. This role requires a considerable amount of travel. This position will be responsible for establishing and maintaining strong relationships with the retailer and clients. The focus is on delivering measurable results within the organization that leads to outstanding program execution for our clients. Results will be attained through effective execution against business performance goals. Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today! What we offer: * Full-Time Benefits (Medical, Dental, Vision, Life) * 401(k) with company match * Training and Career Development * Generous Paid Time-Off Responsibilities: * Analyze retail team training needs, to develop new training programs or modify and improve existing programs in partnership with the retail client and the Company. * Develop project timelines and manage to them; Develop learning solutions using contemporary e-learning software (Articulate Storyline, MS PowerPoint, etc.); Develop testing and evaluation procedures in partnership with Talent Development. * Conduct evaluations and analyze metrics for programs; provide reports on project metrics. * Manage risks and adjust timeline for successful completion of projects on time and within budget. * Travel as needed to provide in-person training/support out in retail, attend client deep dive meetings or participate in management level meetings with internal team members. * Design and develop blended learning training programs including instructor-led, technical systems and computer-based training delivery methods; Design and implement leadership development tools to support managers in their role and contribute to their personal and professional growth. Qualifications: * Bachelor's Degree in Human Resource Management/Development, Organizational Development, Instructional Technology or equivalent combination of education and related experience required; MBA Degree or equivalent experience preferred * 3+ years of Program/Project Management experience preferred * 5+ years of Learning/HR experience preferred with working knowledge of adult learning theories and instructional design for e-Learning, instructor-led training and blended learning * Ability to direct, lead, coach, and develop people; * Client interaction experience, either internal or external, preferred * Experience dealing with leaders preferred Responsibilities: The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Position Summary The Retail Training Manager is responsible for training and development directly supporting a client. The Retail Training Manager will provide training targeted at field associates and assess the training needs of the team through surveys, interviews, focus groups, observation or consultation with managers, instructors or customer representatives. The successful candidate will present information using a variety of instructional techniques and formats such as role playing, simulations, exercises, group discussions, videos, and lectures. The Retail Training Manager will also evaluate training materials prepared by specialists such as outlines, text, and handouts. This role requires a considerable amount of travel. Essential Job Duties and Responsibilities * Analyze retail team training needs, to develop new training programs or modify and improve existing programs in partnership with retail client and the Company * Develop project timelines and manage to them * Develop learning solutions using contemporary e-learning software (Articulate Storyline, MS PowerPoint, etc.) * Determines cost effective training approaches to meet the geographical challenges of providing learning programs in a variety of locations * Conduct evaluations and analyze metrics for programs; provide reports on project metrics * Provide regular project updates to retail business leaders and Talent Development * Ensure projects stay within timelines, budgets, and scope * Develop testing and evaluation procedures in partnership with Talent Development * Lead team meetings * Manage risks and adjust timeline for successful completion of projects on time and within budget * Coach and develop direct reports * Travel 2 out of 4 weeks to provide in-person training/support out in retail, attend client deep dive meetings or participate in management level meetings with internal team members * Writes learning objectives to describe desired outcomes and ensures learning materials support those objectives. Work directly with technical subject matter experts to capture course-specific knowledge. * Design and develop blended learning training programs including instructor-led, technical systems and computer-based training delivery methods. * Design and implement leadership development tools to support managers in their role and contribute to their personal and professional growth Supervisory Responsibilities Direct Reports - Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources Indirect Reports - May delegate work of others and provide guidance, direction and mentoring to indirect reports Travel and/or Driving Requirements - Travel is an essential duty and function of this job. Driving is not an essential duty or function of this job. - Travel up to 35% Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job Education Level: (Required) Bachelor's Degree or equivalent experience (Preferred) Master's Degree or equivalent experience Field of Study/Area of Experience: Human Resource Management/Development, Organizational Development, Instructional Technology or equivalent combination of education and related experience - 3+ years of Program/Project Management experience required - 5+ years of Learning/HR experience preferred with working knowledge of adult learning theories and instructional design for e-Learning, instructor-led training and blended learning - Coaching experience preferred - Client interaction experience, either internal or external, preferred - Experience dealing with leaders preferred Skills, Knowledge and Abilities * Ability to direct, lead, coach, and develop people * Skill in supervising to include delegating responsibility, training and evaluating performance * Excellent written communication and verbal communication skills * Good interpersonal skills * Conflict management skills * Well-organized, detail-oriented, and able to handle a fast-paced work envi
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