Manager, Professional Services - (Software Delivery Manager)
IN-KA-Bengaluru
India
Req #: 5839
Type: Full-Time
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Overview: Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes. Values Rooted in Purpose We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education. Responsibilities: Ellucian is seeking an experienced Software Delivery Manager to oversee the successful delivery of software projects, ensuring they meet quality standards, deadlines, and budget constraints. This role is essential in driving team collaboration, aligning project outcomes with company goals, and implementing best practices in software development. Where you will make an impact Key Responsibilities: Project & Delivery Management * Manage the planning, execution, and delivery of multiple software projects, ensuring alignment with organizational objectives. * Drive adherence to Agile methodologies, DevOps best practices, and SDLC processes to enhance efficiency and product quality. * Identify potential risks in project delivery and develop proactive mitigation strategies. Team Leadership & Operations * Lead cross-functional teams within Professional Services, R&D, Product, and Functional Consulting, fostering collaboration among developers, QA, and other stakeholders. * Ensure 75% utilization for all billable heads within the Consulting Center while maintaining a balance between supply and demand to achieve revenue and operating income targets. * Contribute to Professional Services revenue, client satisfaction, and employee satisfaction by proactively managing workforce planning. Stakeholder & Client Management * Act as the primary offshore point of contact for the Onshore Regional Delivery Director, Project Managers, clients, and stakeholders, providing regular updates and addressing concerns. * Establish and maintain strong client relationships, ensuring seamless communication and alignment of project objectives. What you will bring Educational & Professional Background * 3-5 years of experience in: * Client management * Software services delivery * Personnel management Technical & Leadership Skills * Proven experience in software delivery management, with a strong understanding of SDLC and Agile methodologies (Scrum). * Excellent leadership skills, with the ability to manage, mentor, and motivate cross-functional teams. * Strong analytical and problem-solving skills to address challenges that arise during project execution. Communication & Collaboration * Exceptional verbal and written communication skills, essential for effective collaboration with internal teams and external stakeholders. * Ability to work in a fast-paced, dynamic environment, ensuring seamless project execution and stakeholder alignment. Tools & Technology Proficiency * Hands-on experience with software development and web technologies. * Proficiency in project management tools such as JIRA and Microsoft Project. Desired Skills/Knowledge/Experience: * Experience with Ellucian Banner, Ellucian Recruit, Ellucian DegreeWorks or other Student Success solutions Qualifications: * 22 days annual leave plus 11 public holidays * Competitive gratuity policy * Group insurance and Annual health checkup plan with a variety of family and wellness benefits. * Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests * 5 charitable days to support the community that supports us * Wellness * Headspace (mental health) * Wellbeats (virtual fitness classes) * RethinkCare - caregiver support * Diversity and inclusion programs that promote employee resource groups such as: Buzzinga and Lean In Team to name a few. * Parental leave * Employee referral bonuses to encourage the addition of great new people to the team * We Foster a learning culture with: * Education Assistance Program * Professional development opportunities #LI-SK1
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