Manager, Professional Services

				Overview:

* Manage operations performance with a laser focus on Turn Around Time & Quality.
* Exhibit performance in a high-volume processing environment and meeting standards of productivity and quality with timelines.
* Responsible for the planning, direction, execution, control, and completion of assigned projects.
* Work extremely diligently in overseeing multiple tasks while ensuring timelines are met.
* Create process improvement strategy and processes to aid and improve our performance
* Monitor client projects and to keep projects moving forward.
* Use analytical expertise to elicit requirements and document related business processes, propose/understand best practices for sales and use tax automation projects.
* Manage relationships with both internal and external stakeholders
* Ensure that team processes are documented.
* Work independently with internal and external groups on multiple simultaneous projects.
* Performance discussion and feedback.

You will work from Pune office, willing to work in a hybrid model with 2-3 days per week from the office. You will report to Director, Professtional Services.

Responsibilities:

* Experience of 8 - 10 years, who's worked in Shared services model.
* You have experience managing teams and engaging with Business stakeholders outside India.
* 5 years' experience as a people manager with proven examples of people development, morale building, and process migration from onshore (building teams, building processes).
* You have examples of making not just the right decisions but the hard ones. Can function as a true "partner" with onshore management.
* You can execute plans along with ownership and be able to anticipate operational exigencies and plan accordingly.
* You can determine long and short-term implications of the proposed actions while solving the problems and a appetite for solving problems.
* You can organize, classify data in a consumable format and draw logical conclusions from the data and identify the options/solutions to address the problems.
* Set up and leading the way to collaborate with internal / external partners towards strategic goals and being able to handle conflict and
* facilitate resolution.
* You are Teamwork-oriented with a focus on customer satisfaction and business development.
* Flexible to work in a 24/5 environment based on business requirements.

Qualifications:

* MBA in Finance or Graduate (10+2+3) from Commerce or Accounts background.
* Experience with sales tax compliance
* Worked in a leadership role managing multiple functional stakeholders (internal and external).
* Proven track record of managing team

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Avalara, Inc