Manager, Port Services
US-FL-Miami
Windstar Attract Portal
Req #: 37958
Type: Full-Time Year-Round
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Overview: Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 342 guests and cruise around the world. Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary Our Vision: Enriching people's perspective through inspired travel Our Values: Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible At Windstar Cruises, we believe our team is our greatest asset. Our success is driven by passionate, dedicated, and talented individuals who work together to achieve our vision. We offer a dynamic work environment that encourages personal growth and instills pride in every team member. We are committed to fostering a culture of fairness and diversity, providing equal opportunities for all. Come aboard and be part of a team that values your contributions and supports your professional journey. We are currently seeking a Manager of Port Services that will lead the implementation of the new MXP system to streamline port operations, drive process efficiency, and achieve cost savings. This role oversees the port agency bid process, budget management, forecasting, and invoice processing for port activities. The Manager will ensure optimal operational performance while supporting accurate financial tracking and the continuous improvement of port operations workflows. Responsibilities: * Lead the end-to-end implementation of the new MXP system, ensuring seamless integration with existing port operations and driving adoption across all relevant teams. * Oversee and enhance all financial processes related to port operations, including budget management, forecasting, and invoice processing, with a focus on accuracy, timeliness, and compliance. * Review current financial data regularly to identify trends, variances, and opportunities for cost optimization. Where appropriate, negotiate improved terms with vendors and port agents to support cost savings and operational efficiency. * Drive continuous process improvements by evaluating existing workflows, identifying inefficiencies, and implementing best practices to streamline operations and support business objectives. * Ensure accurate coding, processing, and tracking of all port and crew invoices, and maintain up-to-date records for advanced payments and monthly schedules. * Support monthly budget forecasting and provide analytical support for cost trending and port-specific activities, ensuring financial objectives are met and supporting data-driven decision-making. Qualifications: * 3 years' experience in the cruise industry or a related field. * Strong multitasking skills, with the ability to balance immediate tasks and long-term projects. * Proficiency in MXP and Microsoft 365. * Excellent organizational skills with a strong attention to detail. * Self-motivated and able to work independently and as part of a team. * Background in financials/accounting. * Strong communication skills, both written and verbal. * Ability to work in a fast-paced, dynamic environment. * Proven ability to manage multiple priorities efficiently. * Experience with port reservation and invoicing IT systems preferred. Benefits: For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals. EEO: Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
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