Overview:
Manager of Patient Services (Fulltime)
Location: Novant Health Scott's Hill Medical Center (New Medical Center Opening 2026)
Work Schedule: Monday - Friday | 8:00am - 4:30pm (Flexible - Occasional nights and weekends)
Lead with Purpose. Elevate Every Patient Experience.
At Novant Health, the Manager of Patient Services plays a key leadership role in creating a welcoming, compassionate, and efficient environment for patients, visitors, physicians, and team members. This position provides strategic and operational oversight for Guest Services and Volunteer Services, ensuring seamless coordination and exceptional experiences across the hospital.
You'll lead a team dedicated to service excellence, foster collaboration with departments throughout the facility, and drive continuous improvement initiatives that directly enhance patient and visitor satisfaction.
Why Join Novant Health?
* Meaningful Leadership:Guide and develop a team that serves as the heart of our hospital's first impressions and ongoing patient experience.
* Operational Excellence:Oversee daily operations and ensure consistent service standards across Guest and Volunteer Services.
* Continuous Improvement:Be a key voice in hospital-wide process improvements focused on satisfaction, efficiency, and innovation.
* Collaborative Culture:Work closely with leaders across departments to build systems that support safety, hospitality, and patient-centered care.
What You'll Do:
* Provide strategic and day-to-day leadership for Guest Services and Volunteer Services.
* Develop and implement programs that enhance patient, visitor, physician, and team member satisfaction.
* Oversee departmental operations, staffing, and performance management.
* Support facility-based leadership initiatives and continuous improvement processes.
* Manage and refine the lost and damaged items process, collaborating with facility leaders to minimize risk and ensure accountability.
* Build strong relationships with hospital departments to ensure smooth communication and coordination.
* Promote a culture of compassion, excellence, and teamwork.
What We're Looking For:
* 5 years of customer service or healthcare leadership, highly preferred.
* Prior experience leading a comparable sized team, highly preferred.
* Education: High School or GED, required. 4 Year / Bachelors Degree, required.
* Experience: Minimum of 5 years of experience in a healthcare or social work environment previous customer and/or public relations experience. required. Minimum of 3 years of leadership experience, required.
* Additional Skills (required): Ability to successfully complete generic and department specific skills validation and competency testing. Ability to work and make decisions independently. Word processing and spreadsheet training. Supervisory and/or Management skills. Thorough ability to communicate effectively and professionally. Ability to prioritize and manage several job functions at one time. Detail oriented and strong organizational skills. Strong technology skills including, Microsoft Word, Excel and PowerPoint. Ability to demonstrate service excellence to include compassion, empathy and support.
Why Choose Novant Health?
At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.
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