Manager, Operations Business Analytics
US-NJ-Hackensack
Hackensack Meridian Health
Req #: 173531
Type: Full Time with Benefits
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Overview: Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. Reporting to the SVP and Chief Operating Officer (COO), the Manager of Operations Business Analytics will be responsible for providing leadership, expertise, and operational efficiencies for the entire division of operations through data-driven strategies. Working in collaboration with other divisional directors, the manager will gather and analyze operational and financial data to implement strategies for continuous improvements in productivity and growth. The Manager will support the COO in financial management by assisting in the preparation of annual budgets, growth projections, business plans, monthly reports with budget variances, volume analysis, and productivity. For the division of operations, the manager will be responsible for managing the Administrative Residency Program and taking on special projects related to optimizing operational and financial efficiency, and performance by using data insight for evidence-based decision-making. The position will oversee the collection of business metrics of the departments and team members that perform these functions will report directly to this position. Responsibilities: A day in the life of a Manager of Operations Business Analytics at Hackensack Meridian Health includes: * Responsible for maintaining and enhancing HMH/HUMC's mission, vision, and values. * Develop an operational plan for achieving administrative, operational, and business objectives in line with HUMC`s objectives. * Manage and optimize key operational processes to enhance the efficiency and productivity of the Division. * Oversee business function metrics within the division and make evidence-based decisions after evaluating the effectiveness of action plans that have been implemented. These include but are not limited to salary/supply budget, payroll, productivity, volume, and capital spending. * Prepare and present Monthly Operational Analytics Reports for the senior leadership. * Manage the Administrative Residency Program for the Division of Operations (MHA fellowship) * Assist the COO in preparing annual operating budgets, capital business plans, P&L`s, and new program plans as needed. * Prepare and analyze monthly budget expense variance reports for the division of operations to measure actual performance against established standards. * Using data-driven insights develop and update organizational design to maximize productivity, maintain and improve quality, and control costs. * Lead collaborative opportunities within the division and identify opportunities for continuous improvement and/ or new program development. * Develop and maintain dashboards of key performance metrics for monthly financial reporting, and variance analysis. * Create and evaluate volume referral reports for outpatient services along with departmental productivity for the division of operations. * Oversee strategic projects in partnership with Operational Directors to ensure successful implementation. * Utilize various data management tools, techniques, and processes for gathering and reporting data in a particular department or division. * Anticipate future demands of initiatives related to operational throughput and proactively design/implement solutions to meet the needs. * Develop collaborative working relationships with peers, system leaders, physicians, and other colleagues throughout HackensackUMC. Participate in planning activities and contribute to system strategic planning efforts. * Undertakes special projects as requested by the COO. * Other duties as assigned. * Adheres to HMH Organizational competencies and standards of behavior. Qualifications: Education, Knowledge, Skills and Abilities Required: * Master's degree in Healthcare Administration, Business Administration, or related field. * Minimum of 4 years of progressive project management and leadership oversight experience. * Excellent communication, interpersonal skills, and presentation skills, including experience presenting to executives. * Able to focus on long-term goals while managing day-to-day operations. * Ability to exercise initiative, creativity, and courage. * Confident in interacting with stakeholders at all levels, including patients/ family, co-workers, providers, physicians, and administration. * Knowledge of information technology and management information systems. * Demonstrated proficiency in Google Suite tools, including analytics platforms, PowerBI, Visio, Tableau, WAVE, and other analytics platforms. * Highly proficient in creating dashboards and custom reports with knowledge of visual techniques for data analysis and presentation. * High energy, strategic thinker with a track record of executing with strong analytical with critical thinking abilities. Education, Knowledge, Skills and Abilities Preferred: * Demonstrated ability to deal with fast-paced, team-oriented, often changing, and dynamic work environment * Ability to work comfortably in organizational ambiguity and lead process innovation to provide clarity for teams and other stakeholders * In-depth knowledge of finance and business development is strongly preferred. * Familiar with a Metrics-based approach to management that incorporates the ability to communicate expectations, and monitor and discuss results in financial performance, quality, and satisfaction. If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
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