Manager Nursing and Patient Care Emergency Department
US-ID-Meridian
careers
Req #: 99796
Type: Full-Time
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Overview: At St. Luke's, our dedicated team of Patient Care Managers are critical in providing exceptional leadership and patient care to our community. We are seeking a Patient Care Manager for our Meridian Emergency Department. We strive to foster an environment that embraces our employees' unique strengths, experiences and perspectives which ultimately drives our exceptional, patient-centered care. St. Luke's Meridian Medical Center has been meeting the needs of West Ada County families since 2001. Conveniently located in the heart of the Treasure Valley, surrounded by skiable mountains and raftable rivers, St. Luke's Meridian is a five-time Magnet-designated hospital-the gold standard for nursing excellence. In addition, we're the only Idaho hospital system to receive five-star Centers for Medicare and Medicaid Services (CMS) ratings and we've been named a Top 15 Health System in the nation for eight consecutive years. What to Expect: The Manager of Nursing and Patient Care is responsible for managing operation of a single or multiple units based on size with 24/7 responsibility for all nursing and patient care activities to include: patient experience and consumer engagement, stewardship, culture and quality and safety. Direct reports include but aren't limited to Assistant Manager Nursing/Patient Care, RNs, HUCs and CNAs. *SIGN ON and RELOCATION available for new hires* Full-Time 1.0 FTE Qualifications: * Education: Bachelors' of Nursing Degree * Experience: 7 years' relevant nursing experience; Emergency and leadership experience highly preferred * Licenses/Certifications: Current RN License from the State of Practice and Current Basic Life Support (BLS) Provider Certified through American Safety and Health Institute, American Heart Association, or American Red Cross. Responsibilities: The Manager of Nursing and Patient Care is responsible for managing operation of a single or multiple units based on size with 24/7 responsibility for all nursing and patient care activities to include: patient experience and consumer engagement, stewardship, culture and quality and safety. Direct reports include but aren't limited to Assistant Manager Nursing/Patient Care, RNs, HUCs and CNAs. * Accountable for achieving evidence-based protocols, harm index, HCAPS, readmissions, throughput targets, length of stay, avoidable days, vacancy, turnover, retention, direct report rounding, productivity, overtime, expense targets, work place safety and staff engagement performance metrics. * Provides increased leadership visibility through actively engaging in real-time patient rounding, to support coaching and mentoring of the patient care team. * Determines the appropriate staff mix to ensure adequate resources are available to meet patient care needs, to include: hiring, backfill and training of staff. * Develops staff and creates a culture of transparency, openness and support. * Initiate and foster continuous improvement within the department(s). Identify and resolve patient/customer satisfaction issues and complaints. * Identifies opportunities for improved financial performance, implements strategies to reduce costs and improve the quality of care/service and maintain a safe work environment. * Ensure compliance with regulations governing hospitals/area/service and practice/area/ service. Ensure that policy, procedures and standards are developed, implemented and maintained. * Communicates program priorities, policies, and procedures to ensure consistent patient experience and optimal outcomes. * Participates in establishing and maintaining communication between ancillary departments, physicians, nursing personnel and other health care professions. * Perform other duties and responsibilities as assigned. Qualifications: * Education: Bachelors' of Nursing Degree * Experience: 7 years' relevant experience * Licenses/Certifications: Current RN License from the State of Practice and Current Basic Life Support (BLS) Provider Certified through American Safety and Health Institute, American Heart Association, or American Red Cross.
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