Manager III, Retail Communications & Training Ops
US-CO-Littleton
Attract-careers1
Req #: 92566
Type: Fulltime-Regular
|
|||||||||||
|
|||||||||||
Overview: Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we are the nation's fourth facilities-based wireless carrier and a new disruptive force in the market. Responsibilities: Key Responsibilities: * Manage the intake, organization, and distribution of communications for retail partners by collaborating with subject matter experts and coordinating executive-level reviews * Ensure all communications to retailers, in-store advocates, and internal teams align with brand standards, maintain messaging accuracy, and are delivered clearly to maximize engagement and understanding * Maintain and regularly update distribution lists to ensure accurate and timely delivery of communications to all retail partners * Leverage insights and stakeholder feedback to continuously improve the clarity, effectiveness, and impact of retailer communications * Manage the writing and editing of scripts for video messages and announcements targeted to the field, ensuring messaging is consistent, engaging, and aligned with communication goals * Provide ongoing development, coaching, and mentorship to communication specialists to enhance writing quality, strategic thinking, and execution aligned with brand and business objectives Qualifications: Education and Experience: * Bachelor's degree from a four-year college or university * Minimum of five years of relevant experience, including supervisory/management responsibilities and/or people development training * An equivalent combination of education and experience will be considered * Strong knowledge of advanced training methodologies, adult learning theory, and training evaluation processes is preferred * Proven ability to effectively manage, coach, and develop teams to drive performance and engagement Demonstrated success in leading training program communications across multiple levels of the organization * Experience in executing training strategies with consistency, clarity, and alignment to business objectives Skills and Qualifications: * Strong Communication Skills: Exceptional written and verbal communication abilities, with a keen eye for clarity, tone, grammar, and brand alignment * Content Development: Proficiency in drafting and editing various content types, including business communications and internal updates * Stakeholder Collaboration: Ability to work cross-functionally with subject matter experts, executives, and internal teams to gather input and align messaging * Project & Process Management: Skilled in managing communication workflows, reviews, approvals, and distribution lists with strong attention to detail and deadlines * Coaching & Team Development: Experience in mentoring communication professionals, providing feedback, and supporting skill development to drive team growth * Strategic Thinking: Ability to apply audience insights and feedback to continuously refine communication strategies for impact and engagement * Brand Stewardship: Understanding of brand voice and guidelines, with the ability to ensure consistency across all communication touchpoints * Technical Proficiency: Familiarity with communication platforms (e.g., email marketing tools, intranet systems, LMS), and basic video scripting/editing tools is a plus * Adaptability: Comfortable working in a fast-paced environment with shifting priorities, multiple stakeholders, and tight timelines Visa sponsorship not available for this role
Share this job:
