Overview:
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world's leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.
Responsibilities:
* Lead, develop and manage your team, including optimizing and organizing team workload, completing performance appraisals, professional development, managing accountability of team members, and overseeing team projects/initiatives
* Oversee daily operations of account management activities, including client onboarding, renewals, and issue resolution
* Build and maintain strong, long-term client relationships with health plans
* Serve as an escalation point for complex client concerns and ensure prompt and effective resolution
* Streamline the operations and processes of the InComm Healthcare account management team to maximize efficiency
* Help your team navigate between day to day and strategic account management
* Oversee updates to QuickBase CRM tool and ensure its proper use with cross functional teams
* Provide oversight into the team's assigned accounts
* Collaborate cross-functionally with sales, product, project management, IT, finance, legal, compliance and data science
* Assist with legal initiatives and ensure the team is managing contract expectations and execution
* Monitor team performance metrics, client satisfaction scores and renewal/upsell opportunities
* Identify trends in client feedback and provide insights to inform continuous improvement initiatives
* Maintain up-to-date knowledge of healthcare/CMS regulations, industry changes and best practices relevant to client needs.
* Contribute to strategic planning and account growth
* Help team members think strategically and build customized, purposeful presentations to support objectives while reviewing and providing guidance
* Understand the competitive landscape
* Demonstrate fiscal responsibility, recognizing areas of revenue and expense savings
* Provide comprehensive but concise status updates
* Serve as a subject matter expert in assigned area of the business
* Strive for win/win solutions while advocating for our clients an InComm
* Other duties as assigned
Qualifications:
* Prior experience in handling major accounts and in presenting results of programs and initiatives to Fortune 100 accounts
* 5+ years of experience in client/account management, with at least 2 years in a leadership or supervisory role
* Prior experience in healthcare is a plus
* Experience in overseeing several implementations simultaneously
* Excellent relationship management
* Strong understanding of Medicare and Medicaid benefits, terminology and client expectations
* Proven ability to manage and develop a high-performing team
* High degree of initiative
* Excellent communication, interpersonal and problem-solving skills
* Driven to identify and exceed InComm customer needs and expectations
* Knowledge of operational procedures and key contacts to help team members with challenges
* Excellent ability to prioritize and manage multiple projects with competing deadlines
* Strong organizational and presentation skills
* Negotiate using preparation, process, perception, and audience
* Experience serving as lead point of contact for any matters specific to your accounts, including operational tasks
* Proven ability to work independently as well as in a team environment
* Comfortable learning new technology in a highly innovative environment
* Proficiency in Microsoft Office software with emphasis on Excel and PowerPoint
* Knowledge of HIPAA and healthcare compliance standards
* 30% Travel, client visits and tradeshow attendance as directed by Director of Account Management.
InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.
*This position is eligible for the Employee Referral Bonus Program - Tier III - #LI-Remote #LI-SO1
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