Manager, Earth Station Operations
US-WY-Cheyenne
Attract-careers1
Req #: 92576
Type: Fulltime-Regular
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Overview: * Our DISH Technology team challenges the status quo and reimagines capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play vital roles in connecting consumers with the products and platforms of tomorrow. Responsibilities: DISH's Digital Broadcast Centers provide advanced online video delivery and satellite video delivery for broadcasters and pay-TV operators across North America. Through our network of uplink centers, these world-class facilities are also home to DISH's 24/7 traffic, technical operations, and satellite access centers. This team is composed of experienced professionals dedicated to providing customers with an unparalleled level of service delivering content and programming to over 16 million subscribers every day. DISH is seeking a Earth Station Operations (ESO) Manager II who can lead a team of engineers and technicians in the operation, maintenance, installation/repair, and manage projects involved in operating a large satellite communications earth station. The qualified individual will be a leader who will be responsible for planning and maintaining work systems, and establishing policies and procedures that enable optimum performance of its staff and resources. This individual must be able to organize, train, lead, and delegate tasks with the department. Previous experience in a supervisory role and completing personnel evaluations is required. Key Responsibilities: * Ensure continuous customer support to all DISH Network and all other internal and external customers * Provides leadership skills to the departmental teams * Works well within a team environment and has experience in dealing with the demands of shift work * Maintains staff by recruiting, selecting, orientating and training employees * Maintains a safe, secure, and legal work environment and develops personnel growth opportunities * Ensures appropriate staffing on all shifts in order to maintain continuous service to customers * Communicates job expectations, plans, monitors, and appraises results * Coaches, counsels, and disciplines employees * Develops, coordinates, and enforces departmental policies, procedures, and productivity standards * Plans and allocates material resources to effectively supply engineers and technicians with the equipment and repair parts needed to maintain and repair earth station equipment * Serves as a technical advisor to ESO engineers and technicians as well as other departments on matters that impact ESO operations * Composes purchase orders, shift reports, outage reports, failure analysis, personnel appraisals, technical procedures, drawings, maintenance tickets, shift schedules and configuration change requests as necessary Scheduled Weekly Hours: Monday - Friday Day wich occasional on call responsibilities Qualifications: Education and Experience: * Bachelor of Sciences (BS) degree in any math, science, or physic related field or an accredited management or leadership degree and 15+ years' experience working in an RF or other advanced technology field or have completed a basic electronics course from a military technical school, accredited technical school/university and have 18+ years working in an RF or other advanced technology field. * Experience in working and supervising teams of technicians in a shift work environment * Experience in working with all levels of management and able to interact with various personnel backgrounds and skill levels * Experience in writing and completing personnel evaluations Skills and Qualifications: * Ability to use Microsoft Office computer tools to access emails, enter data, and access databases * Ability to write reports, correspondence, procedures, and present information to managers, other departments, customers and co-workers * Ability to read and interpret technical procedures, manuals, rack elevation drawings, signal flow diagrams, and schematics * Must be able to stand, climb, walk, climb and reach while performing the duties of the job * The ability to respond to audible and visual alarms * The ability to monitor services that include adult content without objections * The ability to remain calm in a high pressure situation * Strong communication skills, organized, and ability to multi-task Visa sponsorship not available for this role
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