Manager, Customer Experience & Commercial Strategies
US-IL-Naperville
KeHE External Careers
Req #: 28190
Type: Regular Full-Time
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Overview: At KeHE, we're obsessed with creating solutions, unboxing potential, and serving others - and it all starts with you. As an employee-owned distributor of natural and organic, specialty, and fresh products, we're committed to making a positive impact and scaling our success together. With a culture that fosters development and opportunity, you'll be embarking on a career that's moving forward. When you join KeHE, you're becoming part of a team that is a force for good. Responsibilities: The Manager of Customer Experience & Commercial Strategies plays a key cross-functional role supporting initiatives that connect Commercial strategy with Operations, Supply Chain, IT, and Customer Experience. This role helps translate commercial needs into executable solutions that improve customer onboarding, sales execution, fulfillment performance, and enterprise planning. The Manager will independently lead small projects and support larger, cross-functional initiatives led by senior leaders. Strong project management, analytical, and change management skills are required. As with all positions at KeHE Distributors, all actions are expected to reflect KeHE's Mission, Vision, and Values. Qualifications: EDUCATION AND EXPERIENCE: * Bachelor's degree in Business, Engineering, Supply Chain, or related field required. * Minimum of 4 years of experience in commercial operations, supply chain, project management, or related roles (food distribution or CPG preferred). * Minimum of 1 year of informal leadership or project leadership experience required. * PMP or similar certification preferred. * Experience with OMS, WMS, TMS, planning systems, automation, or related technologies is a plus. PHYSICAL REQUIREMENTS: * Ability to sit, stand, or walk for extended periods. * Frequent use of computers, phones, and office equipment. * Occasional bending, twisting, or reaching. * Fast-paced environment; occasional evening or weekend work may be required.
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