Manager, Content and Learning Experience
US-CO-Englewood
Attract-careers1
Req #: 98265
Type: Fulltime-Regular
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Overview: Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents. Responsibilities: Candidates must be willing to participate in at least one in-person interview. As the strategic engine informing over 5,000 frontline employees, this leader bridges the gap between high-level instructional strategy and impactful corporate storytelling. The role solves the challenge of maintaining content consistency and effectiveness across diverse business units by orchestrating a modern ecosystem where AI-powered efficiency meets field excellence. Success involves scaling learning outcomes for Pay TV and Mobile Connectivity units while leading a hybrid team of designers through digital transformation. What Success Looks Like (Objectives) * Empower a team of LX Designers to achieve operational excellence by applying advanced adult learning principles to high-priority business initiatives * Drive field performance through the development of comprehensive, multi-channel training strategies that align directly with departmental OKRs for Pay TV and Mobile Connectivity * Accelerate content production cycles by integrating Generative AI into team workflows for technical drafting and asset optimization * Foster organizational alignment by partnering with executive leadership and HR to translate complex technical insights into cohesive, brand-aligned messaging * Select and implement optimized instructional methodologies, such as microlearning and simulations, to maximize employee engagement and knowledge retention across the Oracle LMS * Maintain rigorous brand stewardship by overseeing the quality of all departmental materials from technical job aids to executive-level updates Qualifications: Core Skills and Competencies (What you'll bring) * Advanced proficiency in the Articulate 360 Suite and Adobe Creative Cloud to produce high-end digital learning experiences * Expertise in crafting persuasive narratives that resonate with both technical frontline staff and executive-level stakeholders * Strategic AI literacy with the ability to leverage Generative AI for workflow personalization, data analysis, and creative content acceleration * Critical experience managing complex, cross-functional projects from initial conception through performance evaluation in a fast-paced environment * Analytical thinking skills used to define business problems and establish data-driven facts that lead to valid conclusions for continuous improvement * A proven history of supervising and mentoring design teams to maintain high standards of quality and professional development Minimum Requirements * Minimum Education: Bachelor's Degree in Communications, Education, Marketing, or a related field * Minimum Experience: 5 years of experience in Instructional Design, Corporate Communications, or Enablement, including at least 1 year of supervisory or management experience * Required Technical Skills: * Articulate 360 Suite * Adobe Creative Cloud * Oracle Learning Management System (LMS) Visa sponsorship not available for this role
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