Manager, Claims
US-KS-Overland Park
careers
Req #: 18167
Type: Regular Full-Time
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Overview: Amtrust Financial Services, a fast growing commercial insurance company, has a need for a Workers' Compensation Team Lead. The WC Team Lead works with the Claim Adjusters to manage and ensure the Workers' Compensation claims activities are being handled within the Amtrust Best Practices, develop and maintain professional customer and broker relations by identifying and meeting customer needs. Ensures that staff demonstrates customer service principles. This position will start remotely with an expectation to transition to a hybrid schedule upon opening of our Overland Park, Kansas office. Responsibilities: * Together with the Claim Supervisors and Manager develops short-range area plans and budget designed to achieve company goals and objectives. * Secures, evaluates and develops staff Ensures that staff works effectively as a team. * Keeps the Claim Supervisors and Manager informed of current case status through regular communications and reports. * Ensures that all AmTrust policies, procedures and controls are followed; also consults with the Claims Supervisors on claim areas needing improvement. * Works with the staff to ensure that approved vendors are being used. Monitors our attorney vendor panel; meets with the firms to discuss action plans on the mitigation of our claims to ensure cost-effective and efficient results. * Work with the Supervisors on monitoring claims, ensuring pro-active cost-effective and creative cost management. * Work with Supervisors to manage the negotiation of claims settlements, participates and testifies before hearings, trials and depositions ensuring timely and cost-effective resolution. * Supports AmTrust sales and marketing goals by participating with underwriting in sales activities including new business development. * Work with the supervisory team to evaluate the performance of the claims staff at regular intervals to ensure the consistent implementation of company standards and internal quality control, by conducting audits. * Maintains current knowledge of related laws and regulations and communicates to staff. * Performs other projects as assigned Qualifications: * BA/BS degree or equivalent. * 3+ years of progressive management experience preferred * Experience within Workers' Compensation insurance industry. * SIP certificate where required. * Working knowledge of budgeting and profit/loss management. * Experience with computerized claims management and office systems. * Thorough knowledge of related government laws and regulations. This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.
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