Manager, Breast Center - Full Time - Day
US-NJ-Holmdel
Hackensack Meridian Health
Req #: 169974
Type: Full Time with Benefits
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Overview: Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Manager, Breast Center is responsible for the leadership, overall business operations, and strategic planning of the women's imaging program at Bayshore Medical Center. Develops and implements programs to meet the service needs for the community, aligning with hospital goals and initiatives while monitoring success and reporting outcomes. Represents Bayshore's Breast Center Department on the hospital leadership team, reporting on relevant data and key metrics. Responsible for developing and managing the budget for the assigned area, including monitoring and analyzing key financial indicators and performance metrics. This includes modifying business activities as needed in response to changing financial situations. Ensures that these areas are addressing the initiatives purposefully and proactively. Establishes staffing according to departmental goals and budgets, while accountable quality initiatives including patient satisfaction and providing the best experience to all patients and guests. Responsibilities: A day in the life of a Manager Breast Center at Hackensack Meridian Health includes: * Aligns with hospital and care transformation services strategic goals to develop and implement initiatives that support current and future growth of breast imaging at BMC. Coordinates with growth representatives, marketing and community outreach, and physician practices to increase brand recognition and loyalty to the program. Work with hospitals to create, track and trend referrals to build and grow volume and relationships. * Develops, implements and maintains the necessary systems to ensure accurate and comprehensive tracking of all business/financial aspects of services being provided by the Breast Center. These include patient billing functions such as pre-authorizations, coding, and denial management, as well as other operational reports that monitor quality and services delivery. * Manages the day to day operations and frontline staff to maintain the highest levels of patient, physician and team member satisfaction. * Interfaces with leadership at various levels of the organization. Establishes strong working relationships throughout the system to coordinate business/financial objectives and activities. Participates in meetings and committees as requested. * Track, analyze, and report on relevant data and metrics as needed and/or requested. Develop, recommend and/or implement actions or process improvements as appropriate. * Manages and/or assists in the recruitment, development and supervision of team members. Creates and sustains an environment that fosters team member engagement. Establishes clear objectives tied to department and organizational strategic goals. Coaches, counsels and evaluates performance of direct reports. * Involved in the development and/or management of budget for assigned areas. In collaboration with the medical director, responsible for participating in technology assessments and developing capital budgets. Oversees local contracts for equipment and maintenance. Regularly monitors relevant key financial indicators and performance metrics, modifying business activities where needed in response to changing financial situations. * Acts as a role model for staff on responsiveness to customer satisfaction issues, routinely meeting and exceeding expectations; resolves difficult or challenging situations in an innovative manner; consistently plans ahead to decrease inconveniences. Sets clear goals and expectations for patient experience within the team. Share feedback and satisfaction metrics information. Provides resources necessary to experience goals. Demonstrates a high degree of sensitivity for privacy and confidentiality. * Promotes a culture of dignity and respect and holds team members accountable to the same standards. * Completion of monthly and time sensitive reports/business plans outlining unit performance to target, budget and to report on and support initiatives, projected goals and objectives. * Development, implementation and maintenance of effective communications and collaboration with physicians, other internal and external departments, and vendors. * Tracking, analysis, and reporting of relevant data and metrics, including identification of opportunities, obstacles and potential market developments which will drive unit operation and strategy development. Function as a liaison between the aforementioned areas, the community, and represent the services at community events, physician outreach, onboarding and promotion of services. * Analysis of data to proactively identify weaknesses and opportunities for improvement; identification of areas requiring focused response, participation in root cause analyses and development of actionable. Qualifications: Education, Knowledge, Skills and Abilities Required: * Bachelor's degree. * Minimum of 3 years related experience. * Minimum of 4 years in leadership/management. Education, Knowledge, Skills and Abilities Preferred: * Master's degree. * Clinical experience. If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
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