Manager, Application Support

				Overview:

Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries.

Responsibilities:

* Management of application support services. Support services include management of user accounts, identification and resolution of application end user problems, liaison between end user and IT for enhancement, development of user tools, training and continuing education for applications;
* Manage/train staff designated for application support services;
* Build and provide report metrics to management team to evaluate overall team efficiency;
* Provide application overview/demonstrations;
* Demonstrate strong leadership and communication skills; and
* Demonstrate analytical and decision-making skills.

Qualifications:

* Bachelor's degree in Information Systems or a related field;
* At least 3-5 years in a management role;
* Demonstrated competency in managing application support functions;
* Basic knowledge of ITIL processes.
			

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