Manager Ambulatory Operations
US-NJ-Cherry Hill
External Career Portal
Req #: 72523
Type: Full Time
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Responsibilities: Primary duties include fostering an environment of service excellence, superior patient experience, employee and provider engagement; planning and supervising the daily Activities of clinical and business operations in the assigned practice. Implements and monitors compliance with enterprise-wide standard processes; optimizes Resources. Supports and operationalizes new growth initiatives. Strives for continuous professional development. Consistently and effectively communicates organizational information. 1. Responsible for the management of clinical and business operations of assigned sites, including the delivery of quality clinical services, improving patient experience, materials management, software implementations, regulatory compliance, equipment maintenance, environment of care, and facility management, making themselves or designee available after hours for emergent issues such as facility or operational issues due to weather, call outs or other unforeseen curcumstances. 2. Supports the strategic direction of Ambulatory Operations as well as the Institute's growth playbook by operationalizing new programs and growth initiatives. 3. Exemplifies the Cooper University Health Care core values of inclusion, compassion and excellence. 4. Partners with physicians, clinical personnel and administrative leadership within their assigned areas of the health system to remove barriers to success and achieve organizational goals. 5. Provides strong, effective, goal-oriented leadership to direct and indirect reports 6. Supports, cascades and meets goals, objectives, policies, procedures and systems for all operational areas within span of control. 7. Supports, coordinates, and maintains standardized work procedures and policies to improve efficiency and effectiveness across Ambulatory Operations. 8. Coaches, develops, educates, mentors, and holds accountable direct reports as well as fosters an environment of trust thoughout their areas of responsibility. 9. Hardwires and validates leadership tools such as leader rounding on patients, employees, and providers. Practices reward and recognition of key behaviors. 10. Creates quarterly goal action plans focused on meeting annual role-specific and organizationally driven goals. 11. Performs data reporting and analysis to drive decision-making within span of control geared towards meeting organizational goals. 12. Participates in professional development activites and maintain professional affliations. 13. Performs all related duties and/or special projects as assigned/required.
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