Manager, Admitting (Patient Access)

				Overview:

The Patient Access/Admitting Manager is responsible for accomplishing department objectives by managing staff; planning and evaluating department activities. Responsible to plan and oversee the work of others. The Patient Access/Admitting Manager is responsible for planning and maintaining work systems, procedures and policies that enable and encourages the optimum performance of its people and other resources within a business unit. 

Responsibilities:

* Manage and develop a staff of employees through recruiting, selecting, orienting, coaching and training employees. 
* Communicate job expectations and holds individuals accountable for results. 
* Establish strategic goals by gathering pertinent business, financial, service and operational information. This includes the identification of trends, options, to recommend a course of action and establish objectives and goals. 
* Lead others in the achievement of tasks and procedures that deliver on individual and departmental strategy, goals and tactics.
* May oversee/recommend the spending related to a department budget but sign-off authority generally requires more senior level approval.
* Provide oversight, training and direction to the employees in the operating unit in accordance with established policies and procedures.
* Coach, mentor, and develop staff to ensure departmental compliance. 
* Oversee new employee onboarding, providing career development planning and opportunities.
* Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment.
* Provide effective performance feedback through a formal performance review process, employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
* Work with department head to recommend appropriate staffing levels.
* Maintain employee work schedules including assignments, job rotation, training, vacations and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
* Communicate information through department meetings, one-on-one meetings, and appropriate email, and regular interpersonal communication. 
* All other duties as requested.

Qualifications:

Education:

* Bachelor's Degree is required but may be offset with significant experience in profession.

Experience:

* Minimum of five (5) to ten (10) or more years, depending on complexity and decision making requirements, but may vary.
* Prior experience as a manager or a supervisor/lead is common.

Knowledge and Skills:

* Strong technical knowledge of the area being managed, often serves as the subject matter expert.
* Ability to establish goals, set priorities, oversee the day-to-day activities, prepare and deliver performance reviews, operate in a project manager role as needed, coach others, ensure quality of results and output.
* Budget authority may be required (typically in larger depts) but often budget approvals are relegated to more senior levels. Highly experienced managers often develop policies and procedures for a new operation or where gaps are evident and assist in setting strategy for the assigned department. 
* Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
* Ability to be decisive based on prior experience, precedent or interpretation of regulations/policy. 
* Ability to fully utilize BHMC's electronic record systems, equipment and other healthcare and billing systems relevant to this position.

Physical Requirements:

* Consistent with that necessary to work in a variety of patient care and office settings. 
* Position requires prolonged periods of sitting, standing, reaching, and walking throughout the working day.
* Position will be required to stoop, bend, lift, and carry items weighing up to 25 pounds.
			

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The Brookdale Hospital Medical Center