Manager 2 IHT-Modern Workplace Services
US-ID-Boise
careers
Req #: 106858
Type: Full-Time
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Overview: We're looking for a dynamic Manager to lead our enterprise collaboration and productivity ecosystem. This role combines technical ownership of Microsoft 365 and productivity applications with strategic partnership of AI-driven solutions, including Copilot and Power Platform. You'll guide platform strategy, manage solution development, and ensure our digital workplace empowers employees and meets evolving business needs. Key Responsibilities * Lead the architecture, governance, and performance of Microsoft 365 services (Teams, SharePoint, OneDrive, Exchange Online) * Oversee Copilot and Copilot Agent deployment, customization, and lifecycle management * Stay ahead of related emerging technologies to enhance collaboration and end-user productivity * Accountability for productivity applications such as Microsoft Visio, Project, Adobe Creative Cloud, SnagIt, and others * Drive solution development using Power Platform (Power Apps, Power Automate, Power BI) to meet customer requests * Collaborate with business units to translate requirements into scalable, secure solutions * Establish and maintain governance, compliance, and security standards across platforms * Lead training, adoption, and change management initiatives for new tools and features * Partner with procurement and vendor management to optimize licensing and cost efficiency * Maintain a solution intake and prioritization process, ensuring timely delivery and alignment with business goals * Oversees the evaluation, selection, and implementation of systems or technologies. * Determines business requirements and needs, identifies key performance factors, defines projects and priorities, establishes standards related to department/program operations; recommends and allocates resources based on business priorities. * Responsible for the planning, organizing and staffing of the department; makes decisions on personnel actions (hiring, terminations, promotions, etc.); assigns personnel to projects and directs their activities; reviews and evaluates work and prepares performance reports. * Advises subordinates on administrative policies and procedures; evaluates and recommends changes to policies or procedures. What You Bring * 5+ years in enterprise IT, digital workplace, or automation leadership * Strong expertise in Microsoft 365 technology stack * Experience with Power Platform development and Copilot integration * Familiarity with productivity tools and enterprise licensing models * Proven ability to lead cross-functional teams and deliver business-aligned solutions * Strategic mindset with strong communication and stakeholder engagement skills * Strategic thinker with ability to translate tech into business value Reporting & Team * Reports to: Director,Digital Experience * Leads: M365 and Power Platform engineers, solution analysts, and adoption specialists Minimum Qualifications: * Education: Bachelors degree or experience in lieu of degree * Experience: 6 years relevant experience * Licenses/Certifications: None Responsibilities: The Manager 2 IHT manages daily professional employees and/or supervisors or supervises large, complex/technical operational or production IHT teams. This role is differentiated by the Manager1 IHT based on business needs of the organization relative to complexity, budget, and number of direct reports and visibility of projects. * Oversees the evaluation, selection, and implementation of systems or technologies. * Determines business requirements and needs, identifies key performance factors, defines projects and priorities, establishes standards related to department/program operations; recommends and allocates resources based on business priorities. * Responsible for the planning, organizing and staffing of the department; makes decisions on personnel actions (hiring, terminations, promotions, etc.); assigns personnel to projects and directs their activities; reviews and evaluates work and prepares performance reports. * Consults with personnel in other departments to coordinate activities; responsible for communication and acts as a liaison with internal departments. * Recommends strategies to assist the business in meeting its critical goals and objectives in the most efficient manner possible; administers recurring or daily functions or processes necessary for business execution and identifies opportunities for improvement or efficiencies. * Supports the organization's strategy and service delivery standards; monitors service levels and key service delivery performance indicators or metrics, and identifies areas where performance can be improved through changes. * Helps develop long-term plans taking into account trends and changing organizational needs; decisions and problem solving are guided by policies, procedures and department plan; receives guidance from senior manager/director. * Advises subordinates on administrative policies and procedures; evaluates and recommends changes to policies or procedures. * Possess expert knowledge of department systems, programs and technology. * Perform other duties and responsibilities as assigned. Qualifications: * Education: Bachelors degree or experience in lieu of degree * Experience: 6 years relevant experience * Licenses/Certifications: None
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