Overview:
When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture.
The federal division of Chugach Alaska Corporation, CGS has been supporting critical missions as a government contractor for over 25 years. Our focus is to support facility maintenance, IT/technical services, construction and education. We are proud to have built, and continue to foster, an incredibly talented team spanning across the globe in hundreds of different fields - each team member proud to serve our country with first-class business services, while also making a difference for our Chugach shareholders.
At CGS, empowering employees is a part of our core, and that focus is one of the ways we build and foster high-performing teams. We empower our employees through competitive compensation and benefits package, professional growth opportunities, truthful communication, and more!
If you are looking for an opportunity to serve something bigger than yourself; if you want your day job to be one that creates meaningful value; if you are looking for an environment that highly values employees and respects individual differences - then Chugach Government Solutions may be the right fit for you!
Responsibilities:
* Have working knowledge of all applicable procedures in Customer Service.
* Responsible for processing customer MICAPs and Demand Processing requests.
* Assist and coordinates with customers to obtain status on supply transactions.
* Support Degraded Operation responsibilities when system is inoperable.
* Handle priority issues during night shift as applicable per location
* Follow all AF guidance provided in AF/DOD Manuals and PWS.
Qualifications:
Essential Duties:
* Manage and maintain supply, repair cycle, and asset management programs in accordance with applicable AFI 23-101, DOD, Air Force, MAJCOM, and local directives.
* Monitor and process requisitions, cancellations, status updates, and shipment tracing using authorized supply systems and reports.
* Maintain and track all Due-In From Maintenance (DIFM), repair cycle, turnaround (TRN), supply point, and depot level requisitions to ensure proper accountability and timely processing.
* Process and monitor priority requests, MICAP requirements, warehouse pulls, and high-priority maintenance support actions within required timeframes.
* Review, analyze, and update supply system records including item record changes, indicative changes, excess exception codes, deletes, and local manufacture requests.
* Manage Supply Discrepancy Reports (SDR), Joint Deficiency Reports (JDRS), Product Quality Deficiency Reports, and related documentation, ensuring proper research, suspense tracking, and disposition actions as needed.
* Maintain suspense logs, tracking reports, and required listings to ensure accurate accountability of all assets, shipments, and repair cycle items.
* Perform research and corrective actions for rejected, overdue, delayed, or lost shipments using system reports, stock control pages, and authorized tracking systems.
* Process turn-ins, receipts, issues, substitutions, interchangeable items, and excess property in accordance with governing instructions.
* Maintain and manage supply point assets, inventories, repair cycle listings, warehouse locations, and surveillance reports.
* Conduct required inventories, reconciliations, validations, and semi-annual or quarterly reviews as required by regulation or local policy.
* Provide customer support and technical assistance regarding supply procedures, turn-in requirements, repair cycle status, and stock availability.
* Support degraded operations and manual processing procedures when automated systems are unavailable.
* Prepare, review, and submit required reports including SITREP data, service summaries, CPAR data, emergency management reports, and other required documentation.
* Maintain official files, master file plans, appointment letters, and program documentation in accordance with records management requirements.
* Serve in appointed program monitor roles as assigned (examples: DIFM Monitor, TCTO Monitor, Time Change Monitor, Turnaround Manager, Reusable Container Program, Facility Manager, Limited Inspector, UCC/EM, etc.).
* Attend required meetings, briefings, inventories, inspections, and program reviews as directed.
* Ensure compliance with safety, security, environmental, and hazardous material handling requirements.
* Perform all duties in accordance with contract requirements, Performance Work Statement (PWS), and government regulations.
* Perform all other work-related duties assigned
Key Responsibilities:
* Assist warehouse, storage, issue, and customer service functions as needed to support mission requirements.
* Prepare, review, and distribute supply and warehouse documentation.
* Maintain training records, certifications, and personal training matrix requirements.
* Assist with inventory preparation, warehouse validations, and location accuracy checks.
* Monitor housekeeping, organization, and safety conditions in warehouse and office areas.
* Support lateral support shipments, special requests, and emergency operations.
* Access and utilize required automated data systems and supply programs.
* Perform facility, emergency management, or continuity duties as assigned.
* Provide backup support for other supply sections as required.
* Perform other related duties as assigned to support mission requirements.
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