MARKETING HOST
US-NV-Jackpot
Careers (PNG Apply)
Req #: 122317
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: * Greets guests actively engaged in gaming and assists team members in player identification. * Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs. * Plan and execute all promotions, giveaways, drawings, and VIP events in coordination with Marketing Manager and support departments. * Exhibits a friendly, helpful, and courteous manner when dealing with guests of fellow team members. * Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests. * Attempts to sign up non-members and communicate current promotions and benefits to existing members. * Advocates for the adoption and usage of the PENN Play app and Credit Card by consistently notifying guests of its benefits and value. * Maintains knowledge of casino marketing and player development promotions and encourages guest participation, thus achieving quarterly goals set by management. * Encourages guest visitation through written correspondence and telemarketing. * Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners. * Analyzes and coordinates in-house invitation lists with Marketing Manager. * Attends and aids in the coordination of special events. * Utilizes Salesforce (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Salesforce task requirements in a timely manner. Reviews all monthly metrics with Manager and set quarterly goals. * Develops and maintains technical skills to maximize use of patron data systems. * Establishes a direct line of communication with all service departments for the purpose of caring for high value players. * Monitors guest activity and profitability of all assigned players. * Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. * Helps the Marketing Manager as needed. * Provides professional representation at internal and external meetings and events. * Ensures interactions with internal and external guests follow the guidelines of guest service program. * Adheres to all Corporate and local policies, procedures, and operating guidelines. * Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. * Incumbent Meets all requirements of the Marketing Host Bonus program Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. * Associate's degree (AA.) or equivalent from two-year College or technical school preferred * Minimum of one year Casino Guest Service experience; or equivalent combination of experience and education preferred. * Must have moderate to high level computer skills, including experience with the Microsoft Office Suite of products. * Must have the ability to write reports and business correspondence. * Must possess excellent oral and written communication skills. * Must have the ability to identify problems, collect data, analyze, and draw valid conclusions. * Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.). * Must be flexible and willing to work any shift.
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