Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Responsibilities:
* Do you have deep expertise in Microsoft 365 and enjoy solving complex technical challenges?
* Do you thrive in a role where you support global clients, deliver high‑quality solutions, and stay ahead of Microsoft cloud innovation?
* Interested in joining a leading global software and cloud solutions provider helping organizations modernize and transform their digital workplace?
Practical Information
Location: Poland | Reports to: Senior Manager | Work Arrangement: Remote | Visa Requirements: Valid Visa for Poland | Language Requirements: Polish and English at professional level
We are looking for an M365 Support Consultant who will provide advanced technical support and troubleshooting of modern cloud solutions. In this role, you will work with global clients, solve challenging technical issues, and contribute to continuous improvement and knowledge sharing within the team.
Key Responsibilities
* Deliver L2 and L3 support for Microsoft 365 environments and resolve complex technical incidents
* Fixing configuration for core M365 services (Entra ID, Exchange Online/Hybrid, SharePoint Online, Teams, Security & Compliance, Intune, Power Apps)
* Develop and maintain clear technical documentation and operational procedures
* Participate in technical workshops, internal knowledge sessions and occasional customer meetings
Qualifications:
* Several years of hands‑on support expertise across Microsoft 365 (Entra ID, Exchange Online/Hybrid, SharePoint Online, Teams, Security & Compliance, Power apps)
* Experience in taking part in delivering M365 deployments and migrations from on‑premises or other cloud environments
* Strong troubleshooting and problem‑solving skills, especially in hybrid and complex environments.
* Ability to create clear technical documentation and communicate effectively with customers
* Proactive, self‑driven and continuously learning, staying current with the latest Microsoft cloud technologies
What's on offer
Our company benefits vary based on your location, but always include:
* Global company culture: We defined our 6 core values through our company culture (https://www.softwareone.com/en/our-story/our-values)
* A mentor who supports your successful start and is at your side with advice and action
* President's Club: Recognition awarded by leadership and your peers
* Flexible work: Do great work from anywhere but also visit local office to deliver excellence in team relationship
* Lifelong education: A variety of training and development opportunities covered by the company
* Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future
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