Overview:
Hear firsthand from SoftwareOne APAC leaders as they unveil our exciting business and growth plan, spill the beans on our hiring initiatives, and reveal why joining SoftwareOne is an innovator. Join us now and be part of our incredible journey.
Please note that SoftwareOne does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement (per our global standard) with the agency/recruiter, SoftwareOne will not consider or agree to payment of any referral compensation or recruiter fee.
Responsibilities:
As a M365 Customer Success Manager (Modern Work and Security) - Japanese Speaking, you will:
* Drive and accelerate the adoption of our services by advising customers on optimized practices for using SoftwareOne and/or partner solutions.
* Align with Sales and Solution Sales teams to identify and act on up- or cross-selling opportunities.
* Conduct onboarding sessions for customers, providing insights into SoftwareOne's service scope, support process, handling blocking issues, and tools.
* Conduct regular business reviews with customers, offering insights on service usage and performance, and finding opportunities for optimization.
* Drive Monthly Active Usage for all EA/CSP customers and deliver workshops to improve customer engagement.
Qualifications:
To be successful in this role, you'll need:
* Existing full-time work rights either in the Philippines, Japan, mainland China, Vietnam, Thailand, or Indonesia.
* IF based in the Philippines, ability to commute to our office in Makati City (4 days in the office, 1 day working from home).
* Full professional proficiency in Japanese; and working proficiency in English (reading/writing must)
* A minimum of 1 year of relevant experience.
* Strong communication and interpersonal skills to conduct onboarding sessions and regular business reviews.
* Effective customer relationship management skills to drive Monthly Active Usage and deliver workshops.
* Analyzing data and generating reports to gain insights on service usage and performance, and find opportunities for optimization.
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