Luxury Travel Sales Manager
US-FL-Riviera Beach
Management
Req #: 65663
Type: Full-Time
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Overview: The Luxury Travel Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. Responsibilities: * Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations. * Develop a complete knowledge of company sales policies and SOP's, and ensure knowledge of and adherence to those policies by the sales team. * Conduct Outside sales calls 2-3 days per week * Business development * Meet or exceed set goals. * Operate the Sales Department within established sales expense budget. * Initiate and follow up on leads. * Maintain and participate in an active sales solicitation program. * Monitor production of all top accounts and evaluate trends within your market. * Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program. * Meet or exceed sales solicitation call goals as assigned by the Director of Sales. * Invite clients to the hotel for entertainment, lunches, tours and site inspections. * Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc. * Assist in the preparation of required reports in a timely manner. * Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR). * Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property. * Use your property's computerized sales management system to manage the hotel's business, including (but not limited to) generating reports, entering business, blocking space and building accounts. * Meet and greet onsite contacts. * Abide by Prime Selling Time (PST). * Develop networking opportunities through active participation in community and professional associations, activities and events. Qualifications: * College course work in related field helpful. * At least 2 years sales experience in a hotel or a related field preferred. * High School diploma or equivalent required. * Must be skilled in Windows, Company approved spreadsheets and word processing. * Long hours sometimes required. * Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information.
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