Luau General Manager

				Overview:

The General Manager of Luau Operations is responsible for the business leadership and management of the Luau Show and venue, including all aspects of the Luau Show production, and Food & Beverage operations. Financial performance and staffing/development of the team.  The Director of Luau Operations develops and implants strategies to meet business goals.  This person provides the vision to drive a culture of exceptional customer service.

Responsibilities:

These duties include but are not limited to the following:

Entrepreneurial Leadership:

* Reports to the Director of Food & Beverage and General Manager.
* Responsible to recognize business opportunities and align the team to carry out actions to bring to fruition.
* Develops short- and long-term strategic plans and leads efforts to maximize the profitability of the Luau Show and venue.
* Compile and review financial reports, contracts, and P&L statements; and reports to the General Manager on the Luau Show and venue's performance.
* Responsible to be the first line of contact for customer relations and venue management.
* Responsible to represent the asset's with customers and staff.

Operations/Management:

* Accountability for all of the operations of the Luau Show and venue.
* Oversee the weekly scheduling and staffing levels following the budgeted guidelines.
* Overseeing the management of the time and attendance in the payroll system to meet deadlines for payroll.
* Drive the operation's financial performance through sound operational practices carried out by a well-managed, trained and supervised team of managers and hourly associates.
* Prepare, monitor and report on budgets.
* Must work closely and assist the Luau Show staff and F&B staff.
* Responsible for hiring, training and managing managerial and hourly staff for the Luau Show staff and F&B staff.
* Provide developmental coaching of direct reports to achieve established goals.
* Responsible for administering disciplinary actions as necessary.
* Direct the operations for the Luau Show and venue and maximize effectiveness of providers.
* Responsible for the management of ordering supplies and equipment, conducting inventory, and quality control.
* Responsible for managing the invoice receiving of supplies orders.
* Ability to manage multiple projects for upkeeping of physical buildings, grounds, and all equipment used for the Luau Show and venue.
* Secure and maintain safety and sanitary standards to comply with the Department of Health, and ensure compliance with Highgate policies, state, federal, and county laws and regulations.
* Create departmental policies, budgets and guidelines and communicate them across functional departments.
* Lead by example and foster high staff morale and a culture of excellent performance.
* Ensure guest relations and the Luau Show productions are performed with exceptional satisfaction ratings.
* Oversee safety, risk management, and the overall appearance and functionality of the Luau show and venue.
* Ensure associate participation to drive best practices.

Marketing and Business Development:

* Directs programs to expand the Luau Show and venue.
* Develop and implement successful marketing strategies.
* Create and direct effective campaigns to promote the Luau Show and venue which may include social media.
* Evaluate sources of revenue to maximize marketing dollars.
* Allocate the marketing budget and oversee marketing and promotional programs.
* Managing third party services, contracts and agreements to ensure achievement of desired results.
* Develop new sources of business and expand the growth of the Luau Show and venue. 
* Establish innovative plans to continually improve the Luau Show and venue.

Qualifications:

Qualifications & Experience:

* At least 3-4 years of progressive experience in a hotel or a related field; or at least 2 years of related experience; or a 2-year college degree.
* Must be proficient in Microsoft Office applications including Windows, Company approved POS systems, spreadsheets and word processing. 
* Must have previous experience in a Luau Show production or related field, and F&B operations, techniques, health department rules and regulations, liquor laws and regulations.
* Experience in business and operations management.

 Physical requirements:

* Flexible scheduling and long hours sometimes required.
* Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Ability to stand during the entire shift.
* Ability to withstand temperature variations both hot and cold.

 General Job Requirements:

* Proven experience in a manager/supervisory role.
* Previous experience in a Luau Show production or related field, and experience in F&B operations.
* Must maintain a positive and friendly demeanor at all times.
* Strong leadership skills and the ability to manage a team effectively under the general supervision of the F&B Director.
* Ability to speak, read and write in the English language.

* Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be able to work cohesively with fellow co-workers and managers as part of a team.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Ability to approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Must be self-motivated and able to learn quickly.
* Must be able to work with minimal supervision.
* Ability to make sound judgments and decisions.
* Must be able to multi-task.
* Must have excellent organizational skills.
* Must be detail oriented with the ability to prioritize tasks efficiently to meet deadlines.
* Attend all hotel required meetings and trainings.
* Participate in M.O.D. coverage as needed.
* Availability to work flexible scheduling during the evening and day shifts consistently, including weekends and holidays.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, including wearing nametags.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to show initiative, including anticipating guest or operational needs.
* Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
* Must comply with all departmental and company policies.
* Must be able to cross train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Perform other duties as directed or requested by management.
			

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