Luau Ambassador (Casual)

				Overview:

The Luau Greeter is responsible for creating a memorable first impression to our luau guests. This position facilitates a great experience by promptly greeting and seating guests, while providing an orientation to the luau grounds and the evening's events. 

Responsibilities:

These duties include but are not limited to the following:

* Greet and check-in guests while making a memorable first impression. 
* Ensure positive guest services in all areas.  Respond to complaints, taking all appropriate actions to turn dissatisfied guest into return guests.
* Prepare tickets and reserve signs for check-in.
* Support Luau Cashiers during guest check-in by managing guest lists, wristbands and hand stamps.
* Be alert and ready to support emergency procedures or special accommodations as needed. 
* Recognize and organize agent receipts.
* Assist special needs guests
* Assist parties of 10 or more. 
* Inform guests of grounds, facilities and amenities.
* Escort Guests to their seats.
* Must work closely with the F&B Luau Manager, and all Luau staff.
* Must attend all pre-shift and post shift meetings.
* Must perform all assigned pre-shift and post shift duties.
* Responsible to report any problems or issues to the Luau Manager that requires his/her attention as they arise.
* Ensure a safe working and guest environment to reduce the risk of injury and accidents.  
* Must ensure compliance with all local and liquor laws and health and sanitation regulations.
* Must be in compliance with the Hotel rules and regulations.
* Must attend and participate in all department and company required meetings/training.
* Ensure good employee morale and a productive work environment.
* Must provide excellent guest experience for overall guest satisfaction.
* Must perform other duties as directed by supervisor/management. 

Qualifications:

Education & Experience:  

* Previous guest experience required.

Physical requirements: 

* Ability to stand and walk frequently for extend periods of time.
* Frequent repetitive hand, wrist, and body motions.
* Occasionally Light to Medium work - Lifting up to 20 to 50 pounds of equipment occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Ability to work in Hot/Cold temperatures.

 Essential Job Requirements: 

* Previous host experience, preferably in relation to large-scale events.
* Must possess good communication skills for dealing with diverse staff.
* Ability to read, write, and speak in the English language.
* Neat and professional appearance, a genuine Spirit of Aloha and desire to work with the public. 
* Ability to stand/walk for extended periods and engage in considerable physical activity on a consistent basis. 
* Must be able to work in conjunction with the Luau Stage Manager, F&B Luau Managers, and Luau staff.
* Must be able to interact with fellow co-workers, manager/supervisors, guests and others with respect and honesty.
* Must be able to work cohesively with fellow co-workers and managers/supervisors as part of a team.
* Must attend all scheduled training, and hotel required meetings.
* Must have a positive attitude.
* Must be able to effectively communicate both verbally and written, with all levels of management, employees, guest and others in an attentive friendly, courteous and service oriented manner.
* Must be able to approach all encounters with management, employees, guest and others in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by management, employees, guests, and others.
* Must have excellent decision-making skills and be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be detail oriented and able to perform job functions with accuracy.
* Must be able to multitask and prioritize duties and functions.
* Must be available for flexible scheduling to meet the needs of the Luau operations including evenings, weekends and holidays.
* Must be flexible and able to adjust to changes nightly according to the needs of the Luau operations.
* Must comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Must comply with all departmental and company policies.
* Must be able to maintain confidential information.
* Must perform other duties as direct/assigned by managers/supervisors.

General Job Requirements:

* Must maintain a nice, kind, warm and friendly demeanor, and be an Ambassador of Aloha Spirit at all times.
* Must show up to work on time, at the start of your scheduled shift ready to work, fully dressed in accordance to the Highgate Hotel standards.
* Must have the ability to follow directions and take critiques and adjust as necessary.
* Must be self-motivated and able to learn quickly.
* Must be able to work with minimal supervision.
* Must maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the Luau operations.
* Must maintain personal hygiene, appearance and grooming according to the Highgate standards,
* Must perform other duties as directed/assigned by supervisor/management.
			

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