Loyalty Ambassador
US-VA-Hot Springs
Omni Hotels Management Corporation
Req #: 129747
Type: Homestead Resort & Spa
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Overview: The Loyalty Ambassador is responsible for developing relationships with our Select Guest members and act as a point of contact for them. Responsibilities: * Associate must be flexible with their shifts. * Associate must work closely with management and subordinates, stimulating motivation and sense of group satisfaction. * To liaise with Front Office/ for details of groups, VIPs, Select Guest, promotions and packages. * Communicate directly with guests, both in person and by telephone. * Provide information on facilities, services, events, attractions and have knowledge of the surrounding areas, restaurants and points of interest. * Provide travel routes and transportation services, area maps, brochures and other literature. * Arrange amenities, tickets, bookings, appointments and reservations for guests. * Schedule pre-arrival calls accordingly and spot checks proper execution * Create relationships with current and prospective Select Guest members and follow through with any complaints. * Act as the point of contact for all Select Guest members for this property and communicate any special needs to the Operations team. * Conduct monthly Loyalty Ambassador meetings with the Operations team. * Lead training for new associates on the Select Guest programs as appropriate for each job function. Qualifications: * * Must have an experience of a Concierge role at least three to four years within the hospitality industry. * Excellent oral and communication skills * Computer proficiency * Excellent knowledge of local community and surrounding areas. * Excellent problem solving skills. * Excellent organizational skills * Must be computer literate understanding and operate basic office equipment: fax machine, copier, phones and radio. * Must be able to operate Open Table, Resort Suite, Opera PMS software programs. * Must be able to multi-task and handle guest concerns according to a 5-diamond service level. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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