Loyalty Ambassador

				Overview:

The Loyalty Ambassador will effectively provide services personally or to immediately refer requests to the appropriate department manager.

Responsibilities:

* Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.
* Create memorable experiences for our Select Guests during their stay.
* Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
* Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.
* Arrange Select Guest and special occasion amenities via In-Room Dining.
* Conduct Loyalty Program training with other Front Office and hotel associates.
* Conduct monthly Loyalty meetings with relevant hotel associates.
* Promote the Select Guest program to guests that are current not members.
* Maintain Select Guest product inventories.
* Conduct guestroom inspections prior to Select Guest arrival.
* Will assist in Front Office operations as needed.
* Perform any other duties assigned by the Front Office Management.
* Be pleasant, smile and greet all guests, using surnames when obtained.
* Be actively engaged with our guests and deliver memorable guest experiences.
* Create unique, personalized WOW moments at every opportunity.

Qualifications:

* Previous customer/guest service experience; hotel and front office experience is strongly preferred.
* Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns.
* Previous cash handling and multi-phone usage experience.
* Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
* Must be service and detail oriented; possessing a friendly approachable demeanor and strong problem-solving skills.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
			

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Omni Hotels Management Corporation

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