Loss Prevention Officer | Seasonal
US-CA-San Diego
Omni Hotels Management Corporation
Req #: 120688
Type: San Diego
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Overview: The Seasonal Loss Prevention Officer serves three vital functions at our hotel: 1) To ensure the safety & wellbeing of our guests, associates & patrons. 2) To protect all hotel property and assets from theft and/or damage by maintaining a secure environment and 3) Act as an ambassador to guests and associates alike, providing courteous service, information and follow-up on needs/requests. The Seasonal Loss Prevention Officer will interact with every Associate and every department. This is a job that not only requires the ability to handle and defuse difficult situations (including emergency situations) but also demands the highest levels of guest service according to Omni's impeccable "five-star" standards. Responsibilities: * Patrol the building during rounds around the hotel * Protects hotel from admission of undesirables and others not conducting legitimate business within the premises * Follow established guidelines to defuse tense/potentially dangerous situations without placing undue risk to the officer and other associates/guests * Know when and how to report situations to the Police * Know when and how to report situations to the Executive Committee and General Manager. Know which types of situations, (example: paramedics called or a life safety issue, violence, significant injury requiring hospitalization, etc) require immediate notification * Perform "Guest assists" * Write incident reports and daily log reports according to Omni standards, employing effective "neutral" communication standards in a brief, yet informative style * Conducts internal investigations into lost property, missing items, associate incidents * Conduct associate accident/injury investigations according to Omni standards, filing all necessary reports in a timely manner and "getting to the essential heart of the matter" as it relates to causes and follow-ups * Conduct guest/visitor accident/injury investigations * Ensure that all communication to guests and associates, especially during the course of an investigation follow Omni standards for not admitting liability * Ensure that you follow all Omni standards for dealing with the media * Performs dispatch duties * Respond to emergency response & first aid situations in a timely manner according to Omni standards and the law. Ensure appropriate emergency responders are notified as need * Fire alarm control and programming * Monitor CCTV * Be able to retrieve CCTV footage as needed to aid in investigations * Understand and comply with all Omni standards for confidentiality of guest and associate information * Conduct Lost & found inventory control * Conduct safety inspections and ensure all unsafe actions and areas are addressed immediately * Respond appropriately to "crowd control" situations * Control and monitor internal theft and package policies and conduct bag inspections * Ensures maximum guest, associates, and hotel safety and security at all times * Act as an ambassador for our guests and visitors displaying a courteous, tactful, and helpful demeanor but be firm in enforcing hotel policies and procedures * Reports in writing on all activities during each shift before leaving the hotel, with oral reports and emergency notifications delivered as directed by the established Security procedures * Other duties as assigned Qualifications: * Must be able and willing to work varied shifts including: overnight shifts, weekends, and holidays. * Must have the ability to satisfactorily communicate in English both verbally and written with guests/visitors, management and co-workers to their understanding. * Must be able to communicate in a courteous manner, demonstrating diplomacy, tact and firmness (when necessary). * Must have the ability to provide legible communication and directions. * Must be comfortable using computers and established software to look-up information and file/retrieve reports. * Must be able to type at least 25 wpm. * Must be able to stand and walk for long periods of time and move quickly when needed to respond to urgent situations. * Clear and concise writing skills are required. * Quick decision-making skills are required. * Must maintain CPR and AED certification upon hire. * Experience within the hospitality industry and/or experience as an officer in a closely related industry is preferred. * Guard Card preferred * High school graduate or GED is preferred. * Pay: $25.30 per hour. The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate's qualifications and/or experience. * Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link in the OFCCP's Pay Transparency Nondiscrimination policy statement * If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com
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