Loss Prevention Officer | PM Shift
US-TX-Austin
Omni Hotels Management Corporation
Req #: 121507
Type: Barton Creek Resort & Spa
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Overview: Omni Hotels & Resorts is seeking Loss Prevention Officer | PM Shift for the beautiful new Barton Creek Resort & Spa Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024 Responsibilities: * Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets. * Answer house calls to assist both guests and associates with respect to safety, security and hotel operations. * Initiate and follow-up with all investigations of crimes committed against property and persons. * Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner. * Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts. * Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions. * Monitor/distribute visitor and vender access to the property by distributing visitor badges. * Perform frequent bag checks for associates leaving the property. * Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas. * Maintain confidentiality when dealing with sensitive guest or associate issues. * Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds. * Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety. Qualifications: * Must be able to stand and walk for up to 4 hours per shift. * Must be able to communicate effectively by telephone, email, radio and reporting. * Must have basic computer knowledge. * Must be able to reach various areas of the hotel/resort at a rapid pace if necessary. * First Aid/CPR Certification is preferred. * Must be able to remain clam and professional during stressful situations. * Must be able to work a flexible schedule including overnight shifts, weekends and holidays Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com
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