London Fire Brigade Account Manager
UK-London
Co-Op/Intern Portal
Req #: 8309
Type: Full-Time
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Overview: Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career. At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day. Are you in? Read on for more details about this particular role. Responsibilities: Full time position or 6 month contract based position. This role is based at the customer main operational centre in Croydon, London. Working hours: Monday to Friday, minimum 3 days onsite. Other days may require visits to other sites within London or working from home. Preferred location of a candidate: living within 1 hour travel time of Croydon. Main responsibilities: * Manage and strengthen key organization relationships with, but not limited to, Fire Chiefs, Principal officers, department leaders and Firefighters, etc. * Work closely with the Segment Sales Manager to identify relationship building opportunities and provide guidance, lend support, and coordinate visits to enhance MSA's position with the administration. * Work to coordinate and plan MSA's presence at strategic events and relationship building opportunities. * Attend Regional steering team * Participate in Voice of Sales and arrange Voice of Customer participants in new product development projects. * Partner with Training & Service department to support service & maintenance performance, product training and other new product implementation * Acquire and maintain product training certification and other related advanced product * Partner with Marketing Managers, corporate stakeholders, and Segment Manager to support key fire service training academies and organizations to expose firefighters to MSA products. * Provide effective monthly updates and details on account. * Use Salesforce to document customer activities, visits, and provide commentary on new business opportunities. * Report trends and competitive activity within the account that could potentially affect MSA's share. * Provide a high level of customer satisfaction and build customer loyalty within the strategic account for repeat business and revenue growth. * Direct report to Regional Sales Segment Manager Preferred: * Extensive knowledge of fire service products including SCBA, fire helmets, Turn-out gear and portable gas detectors. * Demonstrated success with strategy development, applying strong understanding of go- to-market initiatives. Qualifications: * Excellent communication (including written and verbal technical and non-technical), interpersonal and management skills. * Proven track record of understanding customer needs and recommending solutions to assure customer satisfaction within the fire service market. * Proficiency with Microsoft Office products including MS Word, Excel, PowerPoint * Proven ability to guide, mentor and motivate * Proven planning and organizational skills * Proven ability to grasp technical product * Experience with social media for communication purposes * Ability to work independently and complete tasks with little * Demonstrated attention to detail, analytical skills and strong negotiation
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