Leasing Associate
US-MD-Baltimore
External Office
Req #: 30111
Type: Temporary Full-Time
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Overview: At RPM, we're in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today. Responsibilities: * Respond to telephone and internet inquiries from residents and prospects to schedule virtual, self-guided, and in-person tours * Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements * Keep an updated availability report, process applications with credit checks and rental history verification, then submit them for processing * Community Manager approval and follow up with applicants on their status * Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation * Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement * Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues * Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and any follow-up necessary * Utilize marketing strategies to ensure traffic within the limitations of the Marketing Budget and the Marketing Plan(i.e. competitive rental rates, referrals, promotions, locators, and outreach) * Projects a favorable image of the community to achieve property objectives and public recognition * Focuses on securing resident retention in ways such as planning resident functions (i.e. parties, contests, etc.); attend after hours functions and participate as a host as needed * Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner * Attends weekly and daily goal setting meetings as appropriate * Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards Qualifications: Education & Experience: * Associate's degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience * Microsoft Office, Property Management Software * Valid driver's license - Required Physical Requirements: * May be required to sit for extended periods of time while working at a desk * May be required to climb stairs * Must be able to read documents, computer screens and data * Must be able to hear and understand verbal communications in person and over the phone or computer * May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds * Must be able to use mobile devices and applications for work-related tasks Work Environment: * This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elements. * The office is an open setting which may include bright lights, constant noises and distractions. Employment with RPM Living is contingent upon successful completion of a background check and possessing a valid driver's license. RPM Living is an Equal Opportunity Employer. This job title is associated with Leasing Agent, Leasing Consultant, Sales Consultant, Leasing Specialist, Sales Specialist, and/or Marketing Specialist.
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