Learning Management System Administrator
US-MI-Pontiac
United Wholesale Mortgage
Req #: 14071
Type: Regular Full-Time
Overview: Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement. It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life. From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here. More reasons you'll love working here include: * Paid Time Off (PTO) after just 30 days * Additional parental and maternity leave benefits after 12 months * Adoption reimbursement program * Paid volunteer hours * Paid training and career development * Medical, dental, vision and life insurance * 401k with employer match * Mortgage discount and area business discounts * Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court * Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon * Gourmet cafeteria featuring homemade breakfast and lunch * Convenience store featuring healthy grab-and-go snacks * In-house Starbucks and Dunkin * Indoor/outdoor café with Wi-Fi Responsibilities: * Managing the day-to-day operations and maintenance of the Learning Management System (LMS) by collaborating with our training team of learning and development/production professionals to maintain the LMS content quality, version control and archival information * Conducting user maintenance including but not limited to: content management, business unit/user setup, profiles, permissions, process/group & learning object or unit management * Providing end-user troubleshooting, issue remediation, technology request assistance and escalation management. Monitoring reoccurring issues, system data, process gaps and proactively identifying potential opportunities of efficiency and enhancements * Developing, building and maintaining all elements related to LMS functionality, including but not limited to content integrations, curriculum creation, improving curriculum programs, LMS structuring, and reporting * Developing standardized LMS operational processes, procedures, and guidelines. While documenting and ensuring our LMS governance model is being followed * Ensure that training content is running properly at all times within the various learning platforms - without interruption, quality degradation, and verifying there are no technical issues that could diminish the overall user experience Qualifications: Must Have Qualifications: * 1+ years of administrator experience with a Learning Management System * Basic understanding of eLearning standards such as SCORM * Strong ability to identify opportunities and create solutions * Capable of working autonomously and within a team * Have demonstrated interest in emerging technologies * Ability to communicate effectively with learners and training team members * This position is 100% on-site Nice To Have Qualifications: * 2+ years of LMS experience with Cornerstone OnDemand: Specifically with Core, Learning, Performance, and Cornerstone Connect Modules * Bachelor's Degree in Systems Administration, HRIS Administration, Human Resources Management or equivalent experience * Prior experience with eLearning or instructional design principles * Experience integrating Cornerstone with other HR Systems including: iCIMS, Ultipro, and Service Now * Experience collaborating and working with internal stakeholders
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