Lead Telephone Operator
US-NJ-Camden
External Career Portal
Req #: 72145
Type: Full Time
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Responsibilities:
Lead others in providing prompt and accurate patient registrations while delivering good
customer service.
Serve as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handle
requests through various channels while utilizing numerous databases simultaneously.
Relay incoming, outgoing, and interoffice calls to or from internal and external customers
in a 24/7 environment.
Manage multiple incoming phone lines; greet callers, answer routine questions, forward
calls and take messages.
Work the hospital's system pager and announce alerts using overhead system.
Document, relay and route messages
Qualifications:
Excellent verbal communication and interpersonal skills required.
Must possess a strong social orientation, ability to multi-task and handle high-stress environment.
Must be detail-oriented.
Knowledge of medical terminology preferred.
Computer skills required.
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