Lead Spa Attendant
US-CA-San Francisco
Hourly
Req #: 72683
Type: Full-Time
|
|
||||||||
|
|||||||||
Overview: The Lead Spa Attendant is responsible for overseeing the day-to-day operations of the spa's attendant team to ensure an exceptional, luxurious guest experience. This role supports the Spa Leadership team, maintains the highest standards of cleanliness and presentation, and ensures smooth coordination between spa reception, treatment providers, housekeeping, and facilities. The Lead Spa Attendant models elevated service standards and plays a key role in training, mentoring, and scheduling the attendant team. Responsibilities: * Welcome guests warmly and anticipate their needs to ensure a seamless and personalized spa journey. * Escort guests throughout the spa, ensuring they are comfortable, informed, and well cared for. * Maintain pristine locker rooms, relaxation lounge, wet areas, and amenities throughout the day. * Respond promptly to guest requests, preferences, and concerns, escalating to management when needed. * Ensure all amenities, towels, refreshments, and supplies are fully stocked and beautifully presented. * Serve as the primary contact and supervisor for spa attendants during assigned shifts. * Assist the Spa Management team in maintaining daily operational standards, facility cleanliness, safety, and ambiance. * Monitor workload and adjust attendant assignments to ensure efficient and balanced coverage. * Coordinate with Housekeeping, Engineering, and Front Office to resolve operational needs. * Help manage locker assignments, inventory controls, and amenity orders. * Lead by example, demonstrating luxury service standards, grooming, and professionalism. * Train new spa attendants on protocols, guest experience guidelines, safety procedures, and product knowledge. * Assist in daily shift briefings and communicate all updates, service notes, and operational priorities. * Ensure all health, hygiene, and safety standards are upheld, including proper sanitation of wet areas, lockers, and relaxation spaces. * Confirm that spa equipment, steam/sauna rooms, and public areas are functioning properly; report issues immediately. * Support adherence to OSHA, local regulations, and property-specific safety protocols. * Assist with inventory tracking, ordering, and monthly counts. * Update checklists, SOPs, and attendant guides as needed. * Support special events, VIP arrangements, and seasonal promotions. * Perform other tasks as assigned to ensure smooth spa operations. Qualifications: * Previous experience in luxury hospitality, spa, or wellness environments required. * Minimum 1 year of experience as a Spa Attendant. * Strong communication, organization, and guest-service skills. * Ability to anticipate guest needs and deliver elevated, intuitive service. * Comfortable working in wet areas (sauna, steam, pools) and able to lift up to 30 lbs. * Flexible schedule, including weekends and holidays. * Warm, polished demeanor and professional presence. * High attention to detail and passion for maintaining a serene, luxurious environment. * Team-oriented, supportive, and proactive. * Strong problem-solving skills and ability to remain calm under pressure.
Share this job:
