Lead Patient Support
US-NM-Albuquerque
Careers (External)
Req #: 48324
Type: Full Time
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Overview: Now hiring a Lead Patient Support! Presbyterian Healthcare is hiring a Lead Patient Support! This position will be under the supervision of the Access Supervisor/Manager. This Lead Patient Access Specialist will maintain open communication with the Supervisor/Manager on issues, opportunities, and situations involving areas of Access Services. This position must respond and relate to the Supervisor/Manager and team as well as internal and external customers of Patient Access Services. How you belong matters here. We value our employees' differences and find strength in the diversity of our team and community. At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members. Why Join Us * Full Time - Exempt: No * Job is based at PMG - Montgomery * Work hours: Weekend Schedule Friday-Sunday * Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees. Responsibilities: * Oversee the daily operations for departments within the patient access department. * Partner closely with supervisors to provide leadership coverage and presence to the registration staff on weekends. * Ensure effective operations by organizing workload, scheduling of staff lunches and breaks, monitoring work ques to ensure work is completed. * Order Supplies for the departments and make sure forms are stocked. * Provides training and education to new staff. * Cross training between all patient access departments, travels to other facilities in CDS to provide coverage. Qualifications: * High school or equivalent * Two to three years of healthcare experience in ambulatory or hospital setting with significant provider interaction * Familiarity with ICD10, CPT and Medical Terminology * Two to three years of customer service application in any setting * EMR/EHR experience preferred * Must pass EPIC competency for Registration at completion of Epic Clerical * Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process in terms of what and how work is to be done as well as why it is done. * Has demonstrated ability to train staff, understanding different training methods and is able to adjust training method to suit the learner * Strong communication skill set verbal and written
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