Lead Patient Services Rep
US-NJ-Camden
External Career Portal
Req #: 71340
Type: Full Time
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Responsibilities: Lead others in providing prompt and accurate patient registrations while delivering good customer service. Must be able to multi task and work in a team environment. This individual serves as a lead and the front-line contact person for all incoming patients. The incumbent will greet, register, schedule and provide general information to patients and/or their families. Ensures that insurance information is verified, co-pays are collected, and that patient charts are prepared in advance. At all times ensures a high level of customer service by providing patient confidentiality and care in accordance with the Patient's Bill of Rights. Qualifications: Customer service oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette. Must possess excellent communication skills both verbal and written. Must be skilled in the use of computers. NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.
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