Lead Patient Care Specialist

				Overview:

At St. Luke's, we pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. Our commitment to excellence in patient care extends to creating an environment where our team can thrive both personally and professionally. With opportunities for growth, competitive benefits, and a supportive community of colleagues, St. Luke's is truly a great place to work.

What You Can Expect:

The Lead Patient Care Specialist is responsible for providing support in the Revenue Cycle function area. Will answer incoming calls from clients, answer inquiries and questions, handle complaints, troubleshoot problems, collect patient balances and provide information.

* Under limited supervision, performs professional level support. Uses established procedures to perform assigned tasks.
* Collects patient balances and handles financial assistance documents that are highly complex in nature.
* Obtains client information by answering telephone calls; interviewing clients; verifying information.
* May assume lead responsibilities others within assigned functional area.
* Performs advanced and/or complex duties requiring independent decisions and extensive, diversified professional experience and knowledge. Clearly document concise and factual account issues with recommended solution.
* Recommend updates to Training Manual as needed. Tracks data in predesigned tracking tools.
* Maintains and improves quality results by adhering to standards and guidelines; recommends improved procedures.
* Acts as subject matter expert regarding patient billing requiring expert knowledge of insurance rules, payer contracts and explanation of benefits.
* Subject matter expert to staff in continuing education in use of system applications. May assist in new hire orientation.
* Performs other duties and responsibilities as assigned.

Qualifications:

* Education: High School Diploma or equivalent.
* Experience: 4 year's experience.

Responsibilities:

The Patient Care Specialist 3 is responsible for providing support in the Revenue Cycle function area. Will answer incoming calls from clients, answer inquiries and questions, handle complaints, troubleshoot problems, collect patient balances and provide information.

* Under limited supervision, performs professional level support. Uses established procedures to perform assigned tasks. 

* Collects patient balances and handles financial assistance documents that are highly complex in nature. 

* Obtains client information by answering telephone calls; interviewing clients; verifying information. 

* May assume lead responsibilities others within assigned functional area. 

* Performs advanced and/or complex duties requiring independent decisions and extensive, diversified professional experience and knowledge. Clearly document concise and factual account issues with recommended solution. 

* Recommend updates to Training Manual as needed. Tracks data in predesigned tracking tools. 

* Maintains and improves quality results by adhering to standards and guidelines; recommends improved procedures. 

* Acts as subject matter expert regarding patient billing requiring expert knowledge of insurance rules, payer contracts and explanation of benefits. 

* Subject matter expert to staff in continuing education in use of system applications. May assist in new hire orientation. 

* Performs other duties and responsibilities as assigned.

Qualifications:

* Education: High School Diploma or equivalent. 
* Experience: 4 year's experience.
* Licenses/Certifications: None
			

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