Responsibilities:
Responsible for the monitoring of registration functions (such as registration, insurance verification, patient safety and compliance, revenue collections, resource referrals, and customer service) in a fast paced, high volume Emergency Department that provides 24/7 service.
Handles the processing of daily cash deposits, analyzes denials, converts liability self pay accounts to commercial insurance, and supports with discharge coordination. Assists with downtime maintenance and new hire training, Resolve issues within the department in the absence of the supervisor.
Qualifications:
Excellent customer service, communication and interpersonal skills. Ability to conduct patient interviews with thoroughness and accuracy under stressful conditions. Ability to multitask in busy, high volume environment. Computer proficiency necessary. Solid understanding of EMTALA, HIPAA and Joint Commission regulations relating to patient access and emergency room registration.
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