Lead Cake Decorator
US-WI-De Pere
Careers
Req #: 48526
Type: Full-Time
|
|
|||||||||
|
||||||||||
Overview: Join the Festival Foods team as Bakery Lead Cake Decorator! Job Title Bakery Lead Cake Decorator Reports To: Bakery Manager At Festival Foods, our Cake Decorators bring artistry and imagination to life, creating beautiful and uniquely decorated bakery items that leave lasting impressions on our guests. Our bakery plays a pivotal role in crafting unforgettable experiences for guests' events and everyday moments alike, ranging from special occasions to everyday indulgences. Under the guidance of the Bakery Manager, the Bakery Lead Cake Decorator plays a pivotal role in ensuring an exceptional shopping experience for guests through training new cake decorators, achieving department goals, and decorating items. Responsibilities: What You'll Do: * Teach, Guide & Support: Reinforce Festival culture, guest service, and performance expectations to all Cake Decorators. * Training & Development: Train new Cake Decorators and provide ongoing guidance and support. * Scheduling & Reviews: Prepare weekly work schedules for Cake Decorators, write and conduct performance reviews, and address any violations of company policies by documenting and advising on corrective actions. * Guest Service: Provide excellent service to all guests by assisting with finding items, taking special orders, and packaging and pricing items from the service case. * Operational Excellence: Observe and address sales floor and back stock conditions, communicate with the Department Manager and other bakery associates to maintain standards, and ensure department goals are met. * Product Handling: Assist Cake Decorators with topping, finishing, and decorating bakery products, as well as maintaining inventory levels of supplies such as packaging, icing, and decorative accents. * Cleanliness & Safety: Contribute to the overall cleanliness of the department by organizing and cleaning work areas and shelves. Maintain food safety logs and adhere to quality standards, including meeting quantity expectations by 10 am and 5 pm. * Communication: Answer questions from Bakery department associates and assist with telephone inquiries using proper etiquette. * Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences * Support the Team: Other duties as assigned. What We're Looking For: To succeed as a Lead Cake Decorator, you'll need: * Communication Skills: Strong communication skills and the ability to collaborate with a diverse team in a fast-paced environment. * Safety Knowledge: Complete understanding of safety requirements and company policies, with the ability to apply on-the-job safety training and knowledge of equipment such as the trash compactor and baler. * Decision-Making: Knowledge of retail food business operations, perishable department management, and merchandising skills, with the ability to make timely and effective decisions. * Artistic Talent: A strong artistic sense and the ability to create visually appealing and creative bakery items. * Customer Focus: Ability to interact effectively with guests and understand their needs. * Attention to Detail: Meticulous attention to detail to ensure products are decorated beautifully and meet quality standards. Physical Demands and Work Environment: The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. * * Standing for extended periods of time. * Lifting up to 50 pounds on an occasional basis. * Frequently near moving machinery. * Occasional exposure to extreme temperatures. * Repetitive motion of hands and wrists. Work Schedule: The Bakery Lead Cake Decorator is a full-time position. The work schedule will generally include mornings, afternoons, and weekends, with the flexibility to work evenings and holidays as needed. In this role, you'll be the creative force behind our bakery's beautiful and delicious cake creations, ensuring top-notch food service and an exceptional guest experience, whether you're decorating cakes, conducting bakery operations, or leading the cake decorator team. Qualifications: Job Title: Bakery Lead Cake Decorator Reports To: Bakery Manager Under the direction of the Bakery Manager, works closely with all Cake Decorators in an effort to ensure an enjoyable shopping experience is consistently delivered, all company policies and procedures are being followed, department goals and objectives are being obtained, and Cake Decorators' needs are being met. Cake Decorators use their artistry and imagination to create lasting impressions through bakery items for the special occasions of Festival Foods' guests. ESSENTIAL DUTIES AND RESPONSIBILITIES * Reinforces Festival culture, guest service, and performance expectations to all Cake Decorators * Trains new Cake Decorators * Prepares weekly work schedule for Cake Decorators * Writes and conducts performance reviews of Cake Decorators * Documents violations of company policies/procedures by Cake Decorators and advises Department Manager on appropriate corrective action * Answers questions and provides guidance to all Bakery department associates * Ensures all department standards are being met in the Bakery department * Observes sales floor and back stock conditions; takes action to correct areas of opportunity * Communicates and works cooperatively with Department Manager and other Bakery associates to maintain standards and exceed guest expectations * Provides excellent services to all guests * Assists guests with finding items they are looking for * Takes orders for cakes and other special requests * Packages and prices items from the service case * Answers the telephone and assists guests using proper phone etiquette * Assists Cake Decorators with topping, finishing, and decorating prepared bakery products, as well as filling, rotating, and removing decorated products from the sales floor and service case while leading by example * Maintains adequate level of supplies by replenishing packaging, icing, decorative accents and other items as needed * Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed. * Required to maintain food safety logs * Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm * Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences. * Other duties as assigned QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Ability to deal tactfully and effectively with guests and all personnel * Good oral and written communication skills and the ability to handle a diverse crew in a highly stressful environment * Complete understanding of all safety requirements and company safety policies * Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: proper lifting techniques, trash compactor, and baler * Knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands and work environment described below are representative of those that must be met by an associate to succe
Share this job:
