Lead Baker (Full-Time)

				Overview:

Join the Festival Foods Team as a Lead Baker!

Job Title: Lead Baker

Reports To: Bakery Manager

As the Lead Baker at Festival Foods, you'll play a crucial role in supporting the Bakery Department Manager in leading our bakery team of bakers and fryers.  You'll produce exceptional bakery items while fostering a positive and efficient work environment. Your expertise in baking and pastry will ensure our department is stocked with fresh, high-quality products and deliver outstanding food service.

Our bakery plays a pivotal role in crafting unforgettable experiences for guests' events and everyday moments alike, ranging from special occasions to everyday indulgences.

Responsibilities:
What You'll Do:
As a Lead Baker at Festival Foods, your responsibilities will include: 

* Lead by Example: Reinforce Festival culture, guest service, and performance expectations to all bakers and fryers, setting a high standard for the team in our bakery.
* Training & Development: Provide consistent, on-going training and department expertise to bakery associates, ensuring they are well-equipped to perform their roles effectively in both baking and food service.
* Staff Management: Partner with the Bakery Manager to ensure proper staffing levels and efficient labor utilization, including preparing weekly work schedules for bakers and fryers.
* Quality & Standards: Ensure all bakery department standards are met, from product quality to service expectations, with a focus on pastry and bakery excellence.
* Operational Excellence: Observe sales floor and back stock conditions, taking corrective actions as needed. Communicate and cooperate with the department manager and other bakery associates to maintain and exceed standards.
* Guest Service: Assist guests with inquiries and special requests, demonstrating excellent phone etiquette and customer service skills, and ensuring their bakery and pastry needs are met.
* Product Handling: Package and price items from the service case, maintain adequate supply levels by replenishing ingredients and other necessary items, and assist with mixing, frying, baking, and decorating bakery products.
* Cleanliness & Safety: Contribute to overall cleanliness by organizing and cleaning work areas, shelving, and the sales floor. Maintain food safety logs and adhere to quality standards, including meeting quantity expectations by 10 am and 5 pm.
* Deliver Feedback: Document any violations of company policies by bakers and fryers, advising the department manager on appropriate corrective actions.
* Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
* Support the Team: Other duties as assigned.
What We're Looking For: 
To succeeed in the Lead Baker role, you'll need:

* Customer Focus: Ability to deal tactfully and effectively with guests and all personnel.
* Experience: Previous experience as a baker or in a similar role within the bakery, restaurant, culinary, or food service industry required.
* Skills: Strong math skills for calculating proportions and percentages, effective communication skills, and the ability to work among a team.
* Safety Knowledge: Complete understanding of safety requirements and company policies, with the ability to apply on-the-job safety training to recognize and address potential hazards.
* Decision-Making: Knowledge of the retail food business, perishable department operations, and merchandising skills, with the ability to make timely and effective decisions.
Physical Demands and Work Environment:
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  

* 
* Standing for extended periods of time
* Lifting up to 60 pounds on a frequent basis
* Frequently near moving machinery
* Occasional exposure to extreme temperatures
* Repetitive motion of hands and wrists
* Occasionally near hot grease

Work Schedule:
The Lead Baker is a full-time position. The work schedule will generally include mornings, afternoons, and weekends, with the flexibility to work evenings, overnight shifts, and holidays as needed.

In this role, whether you're leading a team of bakers, perfecting a pastry, or ensuring exceptional food service, your dedication to bakery excellence will help us deliver delicious, freshly made products and outstanding guest experiences.

Qualifications:

Job Title:         Lead Baker

Reports To:     Bakery Manager

Under the direction of the Bakery Department Manager, responsible for working closely with all Bakery associates to keep the bakery department stocked and full of fresh product. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Reinforces Festival culture, guest service, and performance expectations to all bakers and fryers.
* Documents violations of company policies/procedures by bakers and fryers; advises department manager on appropriate corrective action.
* Provides consistent, on-going training and department expertise to all bakery department associates.
* Partners with Department Manager on proper staffing and efficient labor utilization. 
* Ensures all department standards are being met in the bakery department.
* Observes sales floor and back stock conditions; takes action to correct areas of opportunity.
* Communicates and works cooperatively with department manager and other bakery associates to maintain standards and exceed guest expectations.
* Packages and prices items from the service case.
* Prepares weekly work schedule for bakers and fryers.
* Answers the telephone and assists guests using proper phone etiquette.
* Assists bakers and fryers with mixing, frying, baking, and/or decorating bakery products while leading by example.
* Maintains adequate level of supplies by replenishing ingredients and other items as needed.
* Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed.
* Required to maintain food safety logs.
* Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
* Other duties as assigned.
* Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Restaurant or bakery experience required. 
* Strong math skills (e.g., calculate proportions, percentages)
* Ability to deal tactfully and effectively with guests and Festival associates. 
* Good oral and written communication skills and the ability to work amongst a diverse team.
* Complete understanding of all safety requirements and company safety policies.
* Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: proper lifting techniques, trash compactor, and baler.
* Knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  

* Standing for extended p
			

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