Lab Courier Services Dispatcher - Off Shifts
US-OH-Columbus
external
Req #: 53286
Type: Full Time
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Overview: The Lab Courier Dispatcher (Off-Shifts) provides high quality professional support to internal and external customers in a manner which meets or exceeds defined department objectives. Receives and transmits client information via computer and telephone to hospital staff and couriers. Completes all duties with a first time right mindset. Scheulde: Full-time, 2PM-10PM, weekend and holiday rotation, Benefits Eligible Responsibilities: * Obtains and accurately documents client information/requests and dispatches couriers appropriately. Documents designated communications/evens in written logs and computerized databases. * Assists in development of computer program, report design, and monthly statistical reports. Maintains working knowledge of all client services databases and report formats. * Assists in training of new staff and documents their progress per department guidelines. * Addresses client concerns by researching problems and identifying resolutions, using basic troubleshooting skills. * Maintains schedule to complete routine and on-demand routes daily. * Handles requests and pick-ups and deliveries from lab, pharmacy, homecare, referring hospitals, clinics, physician offices and outpatient centers as needed. Documents all route information and pick-ups per department guidelines. * Evaluates and monitors weather conditions throughout shift to preplan for anticipated trips and delays throughout region. Qualifications: Education: * High school diploma or equivalent. Licensure: * Valid Ohio driver's license and proof of auto insurance as required by hospital policy. * Must pass motor vehicle background inspection, insurance eligibility, driving qualifications, and training set forth by Nationwide Children's Hospital and maintain qualification of insurance guidelines. Skills: * Familiarity with personal computer and/or mainframe systems required. * Skill in using database and spreadsheet software highly preferred. * Analytical and organizational skills. * Excellent verbal and written communication skills. * Excellent interpersonal and problem-solving skills. * Ability to multi-task Experience: * Knowledge of medical terminology. MINIMUM PHYSICAL REQUIREMENTS OCCASIONALLY: 1-33% OF THE TIME (0.5 TO 2.5 HOURS) * Reaching above shoulder * Lifting/carrying up to 100 lbs. or greater may need assistance * Pushing/pulling up to 100 lbs. or greater may need assistance * Exposure to fumes/gases/vapors * Usage of power tools * Usage of electricity * Exposure to loud noises FREQUENTLY: 34-66% OF THE TIME (2.6 TO 5.0 HOURS) * Squat/kneel * Climb stairs * Standing * Walking * Hand use: grasping, gripping, burning * Lifting/carrying up to 40 lbs. * Pushing/pulling up to 60 lbs. * Exposure to Communicable diseases and/or pathogens * Exposure to chemicals/medications * Usage of Patient equipment CONTINUOUSLY: 67-100% OF THE TIME (5.1 TO 12 HOURS OR GREATER) * Bend/twist * Sitting * Flexing/extending of neck * Repetitive hand/arm usage * Computer skills * Driving (Work required) * Lifting/carrying up to 20 lbs. * Pushing/pulling up to 25 lbs. * Audible speech * Hearing acuity * Depth perception CONTINUOUSLY: 67-100% OF THE TIME (5.1 TO 12 HOURS OR GREATER) * Color vision * Peripheral vision * Seeing- far/near * Problem solving skills * Decision making skills * Interpreting data skills * Exposure to Blood and/or bodily fluids * Exposure to biohazard wasteUsage of machinery * Working outside * Working in hot or cold environments The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. EOE M/F/Disability/Vet
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