LMS ADMINISTRATOR II
US-FL-Davie
SHRSS Portal
Req #: 60926
Type: Full Time
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Overview: The Learning Management Systems Administrator II is responsible for the administration and day-to-day operation of the learning management system (LMS) to meet organizational needs and support a global audience of over 36,000 users. This role includes providing technical support, configuring new properties, users and course assignments and consulting with stakeholders. Responsibilities: * Administer the LMS, including system updates, assignments, audits and reporting. * Resolve technical issues for users, instructors and course developers, including out-of-hours support. * Determine user properties and permissions for courses and information. * Create and deliver SCORM packages and upload training content. * Conduct audits to monitor training and compliance standards. * Troubleshoot user and course issues on the LMS. * Monitor the eLearning inbox and respond to requests. * Research and resolve customer requests and questions. * Test new courseware and LMS functionalities. * Work with stakeholders to publish new courses, including settings, assignments, automation rules, reporting and communication. * Ensure accurate record control of Instructor Led Training information. * Create and maintain SOPs and process documents. * Perform scheduled and ad hoc audits to ensure data accuracy. * Assist in the rollout of the LMS to new properties. * Develop, build and analyze reports on LMS usage and key performance indicators. * Maintain online learning matrix and user list with accurate version control. * Maintain data integrity and confidentiality. * Other duties as assigned. Qualifications: * Bachelor's degree in computer science, IT, or Learning Technology or equivalent certifications. * Minimum of three years' experience with cloud based LMS platforms (e.g., Cornerstone, Moodle, Workday) and organizational integrations with APIs and third-party vendor educational libraries. * Minimum of three years' experience providing technical support or equivalent experience. * Ability to handle complex issues in a dynamic global environment SKILLS * Strong collaboration and communication skills. * Technical skills including troubleshooting and understanding of directory, file structures, and systems. * Attention to detail and ability to explain technical concepts to non-technical audiences. * Knowledge of eLearning authoring software and SCORM/AICC. * Proficiency in advanced Microsoft Excel tools (pivot tables, VLOOKUPs, power query). * Experience in report creation using tools like Tableau. * Ability to work on multiple projects simultaneously and with minimal supervision. #IndeedSHRSS #LI-Hybrid #zipcorporate
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